{
    "success": true,
    "data": {
        "id": 1913079,
        "msgid": "new-phenomenon-behavioural-shift-observed-among-vehicle-insurance-users-1786449134",
        "date": "2026-08-11 17:56:56",
        "title": "New Phenomenon: Behavioural Shift Observed Among Vehicle Insurance Users",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Finance",
        "summary": "The President Director of Oona Insurance Indonesia has identified a notable shift in consumer behaviour, with demand increasingly moving from vehicle-only protection towards personal accident cover for drivers and borrowers. Speaking at a multifinance industry event, Vincent Soegianto highlighted that insurers are now evolving from mere vendors into strategic partners, engaging in tripartite discussions with finance companies and automotive brands to develop affordable, market-acceptable products. He stressed that solid communication between insurers and multifinance firms is key to ensuring industry health and appropriate customer protection.",
        "content": "<p>Jakarta - The President Director &amp; Chief Executive Officer of\nOona Insurance Indonesia, Vincent Soegianto, has observed a shift in the\nbehaviour of vehicle insurance users in the country. Whereas previously\nthe need for protection was focused solely on the vehicle, attention is\nnow beginning to shift towards the risks faced by the vehicle user,\nincluding personal accident cover.<\/p>\n<p>\u2018What has happened, an interesting shift on our side in the last\nsemester, is an increase in the need for personal accident risk cover\nand for the borrower themselves,\u2019 Vincent said during the Multifinance\nCEO Gathering 2026 with OJK, themed \u2018Navigating Uncertainty: Maintaining\nMultifinance Business Performance Amidst Economic Challenges and a\nChanging Risk Landscape,\u2019 at Parle Senayan on Tuesday (11\/8\/2026).<\/p>\n<p>He stated that this shift in needs means protection is no longer\ndirected only at the vehicle unit. In this context, protection is also\nprovided to the vehicle user or the borrower. As a result, he is\nendeavouring to support the insurance industry in underwriting the risk\nof the borrower.<\/p>\n<p>\u2018So instead of the vehicle being protected, the borrower is also\nprotected. That is a shift that we are also trying to support the\nindustry with, so that we can also help guarantee the risk of the\nborrower,\u2019 he explained.<\/p>\n<p>On the other hand, Vincent assessed that the presence of insurance\ncompanies has now evolved, no longer positioning themselves merely as\nvendors for multifinance companies. More than that, insurance companies\nmust also engage with various parties to be able to create products that\nmeet market needs.<\/p>\n<p>\u2018Now we are more in a three-party discussion between the ATPM, the\nfinance company, and the insurance company to be able to come up with a\nproduct that is acceptable in the market, affordably priced, and at the\nsame time the risk is good for all parties involved. So I think we have\nbecome a strategic partner,\u2019 Vincent clarified.<\/p>\n<p>Furthermore, he added that insurance companies are fundamentally\nclosely linked to the multifinance industry. Therefore, solid\ncommunication is the main key to maintaining growth in the industry.<\/p>\n<p>\u2018As an insurance company, we live off our multifinance colleagues, so\nindeed the key is communication so that we can work together, enabling\nthis industry to run healthily and, most importantly, customers also get\nthe right protection,\u2019 he concluded.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/new-phenomenon-behavioural-shift-observed-among-vehicle-insurance-users-1786449134",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}