New Garuda tested<\/p>\n
Lured by the New Garuda advertising campaign, and during a
\nbout of dementia, I asked my travel agent KIA to book three
\ntickets for my family to fly to London on the aforementioned
\nairline. with reservations confirmed and tickets issued with OK
\n(confirmed) status I naively arrived at Cengkareng Airport
\nexpecting to board the flight to the United Kingdom with no fuss.
\nAt check-in the woman from Garuda advised me that one of our
\ntickets was only wait-listed from Denpasar to Gatwick. I followed
\nher to the Garuda office and a team of Garuda officials assembled
\nto examine the problem. The unanimous conclusion was that the
\ntravel agent was at fault and KIA was roundly condemned. Then
\nthey tried to persuade us to fly to Denpasar and hope for the
\nbest.<\/p>\n
Then a period of lethargy ensued. At this stage I provided
\nsome firm encouragement to try and move on from condemnation
\nonly, and attempt to find a solution to the flight problem.<\/p>\n
By good fortune, one passenger booked to London was a no-show
\nand it seemed a simple task to re-assign his seat to us. Garuda
\nstaff moved into high gear. Phone calls and telexes went to
\nDenpasar to execute this re-assignment, but an hour and
\ninnumerable man-hours later the plan was abandoned as a failure.
\nWe returned to Jakarta disappointed.<\/p>\n
I do not know who made the mistake in reservations and I
\ninvite Garuda and KIA to explain their positions. I do consider
\nGaruda was amateurish and uninterested in solving this mistake
\nfor their passengers' benefit, and question whether their \"new\"
\nimage translates into better service on the ground.<\/p>\n
NICHOLAS ANDREW<\/p>\n
Monmouthshire, UK<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/new-garuda-tested-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }