National Customers Day<\/p>\n
From Bisnis Indonesia<\/p>\n
The report on the National Customers Day carried in Bisnis
\nIndonesia, Sept. 2, 2003, amazed me. President Megawati
\nSoekarnoputri officially inaugurated the day on Sept. 4 by
\nsigning a first day cover for new National Customers Day 2003
\nstamps, a picture of which was published on the front page of the
\nsame paper on Sept. 5.<\/p>\n
Color photos of the State Minister for State Enterprises, 15
\nstate enterprise president directors, and the chairman of
\nFrontier (a marketing & research consultancy firm), attending the
\nceremony marking the inauguration of this national day were also
\ncarried on page 5 of the paper, accompanied by various slogans
\nespousing better customer care and satisfaction.<\/p>\n
As a customer, I would like to appeal to state enterprises to
\nprovide customer service in a fair manner by creating a
\nprofessional system of charge determination so that customers
\nwill not be threatened by having service cut off or having fines
\nimposed.<\/p>\n
In the case of the state electricity company, PLN, the
\ncollection of charges should be done by sending bills or
\nstatements to customers (as is done by the state
\ntelecommunications company, Telkom). In this way, customers will
\nreceive a formal notification of the amounts they have to pay.<\/p>\n
Such bills or statements should also serve as receipts for the
\npayments made in previous months so that customers need not save
\nall the bills from the preceding periods. To date, costumers have
\nto pay the charges for earlier months or years if they cannot
\nproduce evidence of payment -- for example, in a case where the
\nreceipt has been lost. If they do not make such payments, their
\nelectricity supply will be cut off or fines imposed within two
\nweeks.<\/p>\n
I wonder how it is that the loss of a bill that has already
\nbeen paid can also result in the "disappearance" of PLN's record
\nof the payment. PLN should thus establish a special section to
\naccommodate customer complaints with its findings being made
\npublic through the media.<\/p>\n
S. SUHARIMAN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/national-customers-day-1447893297",
"image": ""
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"sponsor": "Okusi Associates",
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