My letter misunderstood<\/p>\n
Having developed a thick skin, I was much amused by Mr Gary
\nGentry's tirade about my so-called letter of complaint to PT
\nTelkom. Maybe he woke up on the wrong side of the bed, or his
\nglasses were dirty. I was never lamenting, just commenting, but
\nmaybe my English is so bad that no Briton could understand it.<\/p>\n
Where did I complain to Telkom? I just wrote the opposite:
\n\"Any difficulties I encountered with PLN and Telkom were solved
\nby direct contact. I find it more helpful than writing letters.\"
\nAll the people I meet are very nice and helpful. It is not my
\nstyle to bring shame to people.<\/p>\n
I was referring to other readers, who, weeks or months ago,
\nvoiced complaints about their phones and electricity bills. Had I
\nhad the time to write to the Post at that time, I would have
\nadvised them to go and see the people involved, not accuse them
\nof foolishness.<\/p>\n
My only \"complaint\" was a question to TVRI and it went to the
\nPost because I live in Medan and could not get TVRI's address. In
\nfact, my fax to the editor bore the following PS: \"I leave it to
\nyou to publish this letter or transmit it to TVRI. I normally
\ncomplain directly to the people concerned, but I do not have
\nTVRI's address.\"<\/p>\n
Now that The Jakarta Post has kindly given me the address, I
\nhave written directly and hope to hear from them.<\/p>\n
Finally, please accuse me of dumbness, but I don't see what
\nthe number of readers and the editorial of April 25 (which I read
\nthree days after sending my letter since The Jakarta Post didn't
\nfax me an advance copy) have to do with the matter, as if there
\nwere 36,000 letters of complaint everyday! The most I can see is
\none, sometimes two and \"Your Letters\" takes only a quarter of a
\npage. There is thus no reason the organization concerned should
\nnot answer if it wants to improve its image, provided it reads
\nthe newspaper. After all, when somebody complains about lost
\nluggage on one of its flight, Garuda has the courtesy to explain.<\/p>\n
I'm sorry, Mr Gentry, I persist with my foolishness: why would
\npeople waste their time writing letters of complaint if they do
\nnot expect some response?<\/p>\n
ALEX WOLVESPERGES<\/p>\n
Medan, North Sumatra<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/my-letter-misunderstood-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }