{
    "success": true,
    "data": {
        "id": 1877477,
        "msgid": "mpr-ri-evaluates-service-standards-to-improve-public-services-1784811251",
        "date": "2026-07-23 18:35:44",
        "title": "MPR RI Evaluates Service Standards to Improve Public Services",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Politics",
        "summary": "The People's Consultative Assembly (MPR RI) is evaluating and refining its public service standards, focusing on institutional visits and information services. The review, conducted through a public consultation forum, aims to enhance transparency, accessibility, and responsiveness to community needs. Officials emphasised the importance of public participation and committed to implementing a zero-cost policy for institutional visits.",
        "content": "<p>The People\u2019s Consultative Assembly (MPR RI) is conducting periodic\nevaluations and improvements of its service standards by involving the\npublic to enhance the quality of public services, ensuring they are\ntransparent, easily accessible, and tailored to user needs. Head of the\nPublic Relations and Information Systems Bureau at MPR RI, Budi\nMuliawan, stated that the evaluation covers institutional visit services\nand public data and information services managed by the Information and\nDocumentation Management Officer (PPID). \u201cWe request as much input as\npossible from resource persons and participants. We believe every\nsuggestion aims for improvement so that our future services will be\nbetter, more targeted, transparent, and beneficial to the public,\u201d Budi\nsaid during the MPR RI Public Consultation Forum in Tangerang City,\nBanten, on Thursday. According to Budi, service standards are designed\nto ensure public services are measurable, accountable, have procedural\ncertainty, and are easily accessible to the public. Evaluations are\nconducted at least once a year to adapt to evolving public needs. Once a\nrequest is approved, applicants will receive a schedule confirmation or\nan alternative time slot if the desired schedule is already filled. \u201cWe\nensure that institutional visit services to the MPR are free of charge.\nThis is a form of our commitment to providing the best service to the\npublic who wish to become more familiar with the MPR RI institution,\u201d he\nsaid. In addition to visit services, the public can also access public\ninformation services through the PPID MPR RI directly or via the\nofficial website, telephone, and email. However, Rizky suggested several\nimprovements, including separating requirements and service procedures,\nadding an objection mechanism, presenting the total service time, and\nstrengthening personal data protection. \u201cService standards must be\ndeveloped from the public\u2019s perspective so that the information provided\nis clear, easy to understand, and offers certainty of service,\u201d Rizky\nsaid. Meanwhile, First Policy Analyst at the Ministry of Administrative\nand Bureaucratic Reform, Dian Ayu Puspitasari, stressed the importance\nof public participation in drafting and evaluating service standards to\nmake public services more responsive, transparent, fair, and\nuser-oriented. According to Dian, public consultation forums should be\nutilised as collaborative spaces, not merely to fulfil regulatory\nrequirements.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/mpr-ri-evaluates-service-standards-to-improve-public-services-1784811251",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}