More Garuda grievances<\/p>\n
As one of the more often than not disgruntled passengers of
\nGaruda Indonesia who has been following with great awe Garuda's
\nrecent full-page new era advertisements apologizing for poor
\nservice, I was both amazed and dismayed to see Susan Scherer's
\nrecent letter regarding Garuda's "new policy" of not replacing
\nlost or stolen tickets.<\/p>\n
After checking with several reputable airlines, such as
\nQantas, that in fact do replace unused portions of stolen
\ntickets, I also wish to ask Garuda management why they refuse to
\nreplace stolen tickets. It seems Garuda managers still pick and
\nchoose new procedures and policies in order to maintain Garuda's
\neminent position among the less desirable airlines of the world.<\/p>\n
Come on Garuda! At least try to show a genuine attempt at
\nimproving your image with a proper ticket replacement or refund
\nfor that robbed woman. If you are just going to continue with
\ndelays, poor service, senseless policies and meaningless
\napologies, then shame on you, Garuda.<\/p>\n
DOUGLAS LEURQUIN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/more-garuda-grievances-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }