Money problems at BCA<\/p>\n
I am a film director working in the advertising industry in
\nJakarta. Originally from the United Kingdom, I have been resident
\nin Indonesia for just over a year.<\/p>\n
I recently TT'd a large sum of money from my bank in London to
\nmy bank in Jakarta. Several days later the money had not arrived
\nand I began investigating. LLoyds TSB assured me the money had
\nbeen sent. BCA assured me it had not arrived.<\/p>\n
After several days of anxious phone calls, I was eventually
\ninformed that the transfer had been rejected.<\/p>\n
Astonishingly the money was not returned to sender as is
\nusual, but held in limbo whilst BCA's head office investigated
\nthis mysterious rejection.<\/p>\n
Three weeks after it commenced, BCA's head office completed
\nits investigation, discovered my branch had been in error and
\noffered to deliver my money to me at the prevailing exchange rate
\n-- considerably worse than it had been three weeks earlier.<\/p>\n
Naturally I was hugely unimpressed by this and insisted they
\nreturn my money to my bank in London. It took them over a week to
\ndo so.<\/p>\n
This debacle has cost me several million rupiah, a great deal
\nof time, worry and inconvenience -- I still have to resend the
\nmoney -- and has made me realize that BCA has little regard for
\nordinary customers, no sense of accountability and their customer
\nservice standards are woefully inadequate.<\/p>\n
KEVIN RYAN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/money-problems-at-bca-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}