Mobile phone users slam poor service<\/p>\n
JAKARTA (JP): Service providers for the popular mobile phone
\nwere the third most complained about sector this year, ranking
\nbehind housing and banking, according to the Indonesian Consumers
\nFoundation (YLKI).<\/p>\n
The foundation's deputy chairman, Agus Pambagio, said the 60
\nletters received between January and November this year primarily
\ncomplained about the lousy service provided by mobile phone
\noperators, such as overvalued bills, phone numbers disconnected
\nwithout warning and poor customer service.<\/p>\n
\"Operators, therefore, should improve their service to
\ncustomers as they promise in their promotions,\" Agus said during
\na dialog between cellular mobile phone operators and about 200
\ncustomers at Kompas' Bentara Budaya building on Jl. Palmerah
\nSelatan in Central Jakarta.<\/p>\n
Based on complaints received by the foundation and local media
\norganizations, it seems that there is an imbalance between the
\noperators' marketing and promotion and their services, he told
\nthe meeting, which was jointly organized by Kompas and some of
\nthe country's mobile phone operators such as PT Komselindo, PT
\nTelkomsel, PT Ratelindo, PT Satelindo and PT Excelcomindo.<\/p>\n
During the meeting, a Satelindo customer, Rasid, said that the
\ncompany had sent him a bill for a full month's subscription fee
\nwhen his phone had only been active for a week.<\/p>\n
Tuti Asmara, a Telkomsel customer, said her mobile phone had
\nbeen blocked in November but the company still wanted payment for
\nthis month's bill.<\/p>\n
Apologies were all the executives of the companies could offer
\nin response.<\/p>\n
Telkomsel's director of engineering Garuda Sugardo, for
\nexample, said that his company regretted the unexpected mistake
\nin Tuti's bill.<\/p>\n
In response to Rasid's complain, the head of Satelindo's
\ncustomer service division, Tommy Singgih, said the problem
\noccurred due to the company's new billing system which is meant
\nto ensure customers provide the correct addresses.<\/p>\n
A Ratelindo customer, Tuti, complained that her service
\nprovider still issued the bill even though she had canceled her
\nregistration.<\/p>\n
Ratelindo's customer service executive M. Ichsan Ingratubun
\ntold Tuti to ignore the bill. He said it was not important
\nbecause the company usually sends bills to anyone who registers
\nas a customer, even if they later cancel it.<\/p>\n
According to YLKI data, there are now 1.2 million mobile phone
\nusers in the country. (ind)<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/mobile-phone-users-slam-poor-service-1447893297",
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