{
    "success": true,
    "data": {
        "id": 1679844,
        "msgid": "ministry-of-population-and-family-development-welcomes-pandawa-24-hour-service-to-accelerate-public-access-to-1776264648",
        "date": "2026-04-15 20:49:16",
        "title": "Ministry of Population and Family Development Welcomes Pandawa 24-Hour Service to Accelerate Public Access to JKN Information",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Social Policy",
        "summary": "The Ministry of Population and Family Development (Kemendukbangga)\/BKKBN has welcomed BPJS Kesehatan's new WhatsApp-based administrative service, Pandawa 24 Jam, aimed at speeding up public access to National Health Insurance (JKN) information. Deputy Head Ratu Ayu Isyana Bagoes Oka highlighted its role in enhancing human resource quality amid the demographic bonus, addressing dynamic societal needs through digital innovation, and reducing healthcare access gaps. This initiative underscores cross-ministerial collaboration to deliver round-the-clock public services, boosting trust in the national health system.",
        "content": "<p>Jakarta (ANTARA) - The Ministry of Population and Family Development\n(Kemendukbangga)\/BKKBN welcomes the administrative service via WhatsApp\nprovided by BPJS Kesehatan, known as Pandawa 24 Jam, to accelerate\npublic access to National Health Insurance (JKN) information.<\/p>\n<p>Deputy Head of Kemendukbangga\/Deputy Head of BKKBN, Ratu Ayu Isyana\nBagoes Oka, emphasised that digital-based public service innovations are\na crucial part of supporting improvements in human resource quality amid\nthe demographic bonus momentum.<\/p>\n<p>\u201cThis is not merely a service innovation, but also a reflection of\nour commitment to addressing the increasingly dynamic, rapid, and\ndigital-based needs of society,\u201d said Isyana during the launch of the\nPandawa 24 Jam service at the BPJS Kesehatan office in Jakarta on\nWednesday.<\/p>\n<p>According to her, the presence of the Pandawa 24 Jam service provides\na concrete solution to various barriers in accessing health\nadministrative services that the public has faced so far. This digital\ninnovation represents a breakthrough in delivering easy, quick, and\nround-the-clock access to JKN administrative services for the\npublic.<\/p>\n<p>Isyana also stressed the importance of health service access from the\nperspective of population development, which aligns with the national\ndevelopment vision.<\/p>\n<p>She added that digital transformation like Pandawa also plays a role\nin strengthening demographic resilience. Moreover, the service not only\nbrings administrative convenience but also contributes to reducing\nhealthcare access disparities and increasing public trust in the\nnational health insurance system.<\/p>\n<p>\u201cThe Pandawa programme shows that the state is present not only\nduring working hours, but 24 hours a day for its citizens,\u201d she\nstated.<\/p>\n<p>Isyana also expressed appreciation for the cross-ministerial and\ninstitutional synergy in delivering public service innovations that\ndirectly impact society.<\/p>\n<p>\u201cPandawa by BPJS Kesehatan is clear evidence that collaboration\nacross ministries and institutions can produce breakthroughs that\ndirectly benefit society,\u201d she said.<\/p>\n<p>\u201cParallely, collaborative programmes are also being implemented to\nexpand the reach of integrated services, thus involving synergy with\nvarious stakeholders in its implementation,\u201d said the man familiarly\nknown as Pujo.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/ministry-of-population-and-family-development-welcomes-pandawa-24-hour-service-to-accelerate-public-access-to-1776264648",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}