{
    "success": true,
    "data": {
        "id": 1823548,
        "msgid": "minister-of-panrb-appreciates-taspens-commitment-to-strengthening-public-services-1782381159",
        "date": "2026-06-25 15:34:45",
        "title": "Minister of PANRB Appreciates TASPEN's Commitment to Strengthening Public Services",
        "author": "",
        "source": "CNBC",
        "tags": "",
        "topic": "Social Policy",
        "summary": "Minister of State Apparatus Empowerment and Bureaucratic Reform Rini Widyantini has praised PT TASPEN for expanding its services into 134 Public Service Malls nationwide. The initiative aims to provide integrated, one-stop access for civil servants, pensioners, and their heirs. The move aligns with the government's broader push for effective, responsive public service governance.",
        "content": "<p>PT TASPEN (Persero) continues to strengthen its commitment to\nsupporting public service transformation. This is realised through the\nexpansion of TASPEN service access in 134 Public Service Malls (MPP)\nspread across hundreds of regencies and cities throughout Indonesia, as\nwell as service integration on the National MPP Digital platform. Thanks\nto these efforts, TASPEN has successfully delivered services that are\nincreasingly accessible, fast, and integrated for Civil Servants (ASN),\npensioners, and heirs across Indonesia. TASPEN\u2019s presence in MPPs\nexpands participants\u2019 access to various services, ranging from\ninformation and consultation services, claim submissions, membership and\npension administration services, to other supporting services that can\nbe accessed more easily through a single integrated service point. This\neffort received appreciation from the Minister of State Apparatus\nEmpowerment and Bureaucratic Reform (PANRB), Rini Widyantini, who\nassessed that TASPEN\u2019s presence in Public Service Malls makes a real\ncontribution to strengthening the quality of active public services\noriented towards community needs. \u2018Ensure that the presence of MPP plays\na role in providing real benefits to the community. Not only as a place\nfor consultation, but it must become an active and consistent service\nchannel. Some time ago I visited the MPP in DKI Jakarta. I really\nappreciate that TASPEN actively came and joined in discussions with\npensioners who were having difficulty accessing services,\u2019 said Rini in\nher statement, Thursday (25\/6\/2026). The appreciation reflects the\nimportance of cross-agency collaboration in delivering public services\nthat are closer to the community. As part of the MPP ecosystem, TASPEN\nprovides various services that can be accessed in a one-stop service\nconnected to various government agencies. TASPEN Corporate Secretary,\nHenra, stated that as the manager of the social security programme for\nASN and State Officials, TASPEN views the Public Service Mall as a\nservice node that brings together various community needs in one\nintegrated service ecosystem. \u2018Through the presence of TASPEN services\nin MPPs and the National MPP Digital application, participants can now\naccess services more easily without needing to visit a specific branch\noffice. TASPEN wants to ensure that fast services can be reached by\nparticipants wherever they are,\u2019 he said in his statement, Thursday\n(25\/6\/2026). Furthermore, Henra explained that strengthening services\nthrough MPPs and the National MPP Digital application is in line with\nTASPEN\u2019s service transformation as a Center of Excellence, focusing on\nimproving participant experience through the use of technology,\ncross-agency collaboration, and expanding service access to reach all\nlevels of participants. This step is part of TASPEN\u2019s commitment to\nsupporting national public service transformation and contributing to\nthe achievement of President Prabowo Subianto\u2019s Asta Cita, particularly\nin realising effective, responsive, and community-oriented\ngovernance.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/minister-of-panrb-appreciates-taspens-commitment-to-strengthening-public-services-1782381159",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}