{
    "success": true,
    "data": {
        "id": 1940607,
        "msgid": "medan-immigration-office-introduces-si-pintar-to-ease-complaint-services-1787727265",
        "date": "2026-08-26 13:16:36",
        "title": "Medan Immigration Office introduces 'Si Pintar' to ease complaint services",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Technology",
        "summary": "The Medan Immigration Office has launched an integrated digital complaint and information system called Si Pintar, accessible via a single QR code scan. The platform allows users to submit complaints, ask questions, provide suggestions, track case status, and rate services, and is available in nine languages to serve foreign nationals passing through Kualanamu International Airport. The system was developed entirely in-house without third-party services or additional budget.",
        "content": "<p>With a single scan of a QR code, the public can submit complaints,\nask questions, provide suggestions, track the status of their case, and\nrate the service they received.<\/p>\n<p>The Class I Special TPI Medan Immigration Office in North Sumatra has\nintroduced an integrated, accurate and responsive complaint service\ninformation system called Si Pintar to make it easier for the public to\naccess immigration information and lodge complaints.<\/p>\n<p>\u201cWith a single scan of a QR code, the public can submit complaints,\nask questions, provide suggestions, track the status of their case, and\nrate the service they received,\u201d said Dirga Arbas, Head of the\nImmigration Information and Communication Section at the Class I Special\nTPI Medan Immigration Office, on Wednesday.<\/p>\n<p>He added that the service consolidates all channels into a single\nservice page. Each report received is issued a ticket number as proof of\nregistration, and the complainant can monitor its progress at any\ntime.<\/p>\n<p>The service is available in nine languages: Indonesian, English,\nArabic, Mandarin, French, Spanish, Russian, Japanese and German.<\/p>\n<p>\u201cThe availability of these languages is intended for foreign\nnationals passing through the immigration checkpoint at Kualanamu\nInternational Airport,\u201d he said.<\/p>\n<p>Dirga said that with nine languages available, foreign nationals\npassing through can simply select their own language and state their\nneeds without an intermediary.<\/p>\n<p>\u201cThe entire system was developed in-house by the Medan Immigration\ninternal team without using third-party services and without additional\nbudget,\u201d he said.<\/p>\n<p>Si Pintar can be accessed by scanning the QR code displayed at all\nservice points, or directly via the address\nsipintar-kanim-medan.pages.dev. The public does not need to download an\napplication or register an account to use it.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/medan-immigration-office-introduces-si-pintar-to-ease-complaint-services-1787727265",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}