{
    "success": true,
    "data": {
        "id": 1763947,
        "msgid": "marwah-wedding-organiser-in-cakung-faces-complaints-after-six-months-of-operation-1780148746",
        "date": "2026-05-25 17:48:06",
        "title": "Marwah Wedding Organiser in Cakung Faces Complaints After Six Months of Operation",
        "author": "Faieq Hidayat",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Business",
        "summary": "Marwah Wedding Organiser in Cakung, East Jakarta, has faced multiple customer complaints since opening six months ago, citing staff turnover, unpaid wages, and substandard services. Customers report being unable to resolve issues as staff are unable to provide solutions, with some alleging food quality and specification discrepancies.",
        "content": "<p>Marwah Wedding Organiser in Cakung, East Jakarta, has been operating\nfor approximately six months since its December 2025 launch. This is\nbased on the account of a local resident and employee of a nearby\ncompany, Anto (53). \u201cIt\u2019s only been about six months. We rarely interact\nwith the WO staff as they keep changing. The employees are constantly\nbeing replaced,\u201d Anto said when interviewed at the Jakarta Garden City\n(JGC) Ruko complex in Cakung, East Jakarta, on Monday (25\/5\/2026). Anto\nadmitted he does not know or recognise the WO\u2019s owner. \u201cI don\u2019t know\nthem and have never seen them. Perhaps because we work different\nshifts,\u201d Anto added. Despite this, Anto, who works morning to afternoon\nshifts at his office, observed that Marwah WO was busy with visitors\nwhen it first opened. The WO began operations around late December 2025.\nAdditionally, three to four couples would visit daily. \u201cFrom morning to\nafternoon, three or four couples usually come in. They go inside. That\nwas during the initial months after the WO opened,\u201d Anto said. \u201cCouples\ntypically come for dress fittings. You can see the dresses,\u201d he added.\nHowever, during Ramadan or around March 2026, Marwah WO\u2019s condition\nreportedly declined. He heard staff salaries had not been paid for\nseveral months. \u201cComplaints arose over food running out and not meeting\nthe promised specifications. Service users were furious,\u201d Anto said.\n\u201cFollowing this, other residents began to complain. From conversations\nwith us, customers reported being only met by WO staff,\u201d he added.\nComplaining customers stated that staff were unable to provide solutions\nfor their issues.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/marwah-wedding-organiser-in-cakung-faces-complaints-after-six-months-of-operation-1780148746",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}