Lion Air disappoints<\/p>\n
Lion Air should not only upgrade the maintenance of its fleet,
\nbut they should also upgrade their customer care services. On
\nNov. 8 my wife and I went to Singapore by Lion Air for medical
\ntreatment, the complications of which unexpectedly prolonged our
\nstay. I called the Lion Air office in Singapore to change our
\nreturn flight reservation, explaining to the employee, Zena, the
\nreason for the change.<\/p>\n
However, not being able to get through to the Lion Air office
\non the departure day, despite calling all morning from the hotel
\nand doctor's office, we were horrified to discover -- too late --
\nthat the flight we were to take at 5:30 p.m. had already left --
\nat 12 noon! Zena never informed us of the time change.<\/p>\n
Obliged to return that very day to Jakarta, we ended up
\nspending S$512 for two one-way Lufthansa tickets.<\/p>\n
A complaint e-mail sent to Lion Air received an answer 13 days
\nlater, signed by the manager of the Lion Air branch office in
\nSingapore, Devi Yahya, who not only said that I was the one who
\nwas mistaken, but also informed me for the first time that my
\nticket was only valid for 14 days, and thus I had no right to any
\nreimbursements.<\/p>\n
To summarize, it was not worth flying with Lion Air, which
\nclearly does not care about their passengers. This time, we only
\nlost money.<\/p>\n
ANDRZEJ JAKUBOWSKI, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/lion-air-disappoints-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }