Inspector-General of Police Hengki has officially taken over as chief\nof the West Java Regional Police, replacing his predecessor,\nInspector-General Pipit Rismanto. He instructed all personnel to be good\nlisteners for the public and to hear their complaints.<\/p>\n
He said the spirit of police working alongside the community must be\nreflected in officers\u2019 everyday attitudes and actions. Closer ties with\nthe public are built by being present, understanding people\u2019s\ncircumstances and working together to keep their neighbourhoods\nsafe.<\/p>\n
\u201cThat starts with the willingness to be a good listener. Hear\ncomplaints patiently, accept criticism with an open mind, and understand\nthe problem before taking action,\u201d he said in remarks at the handover\nceremony at West Java Police headquarters on Tuesday (13 October\n2026).<\/p>\n
He said every citizen who comes to the police should feel respected\nand listened to, and receive clear information about how their complaint\nis being handled. Listening, he added, enables the police to identify\nwhat needs to be improved.<\/p>\n
Hengki also said police transformation must encompass ways of\nthinking, conduct and the quality of work. Institutional reform, human\nresources, public services, law enforcement, oversight, budgets and\ntechnology must all ultimately deliver benefits that people can\nfeel.<\/p>\n
\u201cThis means fast and accessible services, professional and fair law\nenforcement, and the transparent and accountable exercise of authority,\u201d\nhe said.<\/p>\n
He urged all personnel to support and implement the National Police\nChief\u2019s priority programmes in earnest.<\/p>\n
Hengki also thanked his predecessor, Inspector-General Pipit\nRismanto, saying his efforts to maintain public security and order,\nimprove services, and foster closer ties with and concern for the\ncommunity provided a valuable foundation to build on.<\/p>\n
\u201cI am committed to continuing programmes that have benefited the\npublic, addressing areas that still need improvement, and ensuring that\nall personnel\u2019s actions are aligned with the policy direction of the\nNational Police Chief,\u201d he said.<\/p>\n
He added that the West Java Police would oversee government policies\nand programmes in line with its duties and authority by maintaining\nsecurity and stability, enforcing the law and protecting the public.<\/p>\n
\u201cI ask everyone to set an example, guide their subordinates, and\nfoster a disciplined working culture that is open to improvement,\u201d he\nsaid.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/leading-west-java-police-inspector-general-hengki-accept-criticism-with-an-open-mind-1791870661", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }