Kodak clarifies<\/p>\n
I refer to Daripin Wongso's letter Not a pretty picture (The
\nJakarta Post, May 13, 2000). We would like to clarify certain
\npoints that were raised by the writer.<\/p>\n
MacIndo is the authorized distributor of Kodak digital
\ncameras. It offers after-sales service for our digital cameras to
\ncustomers within the warranty period and after this period. Most
\nof the cameras that require major repairs are sent to Kodak
\nSingapore, as they require specialized equipment which MacIndo
\ndoes not have.<\/p>\n
Daripin's DC240 was sent in for repair nine months after
\npurchase. No problem was encountered during this period of use.
\nOur technician checked and found that the teeth of the lens were
\nbroken. Under normal usage, the teeth will not break. However,
\nwhen the lens is not allowed to move freely when switched on
\n(e.g. when it is powered on in a confined area or when the lens
\nis not being blocked by the hand), the lens will be forced to
\nprotrude, thereby causing the teeth to give way.<\/p>\n
We have sold Kodak digital cameras for more than five years
\nand there have been rare occasions that such an incidence does
\nand can occur.<\/p>\n
The actual cost of repair quoted to Daripin was S$380, when he
\nwas in Singapore. However, as he had to leave for Jakarta and
\nneeded the camera back urgently, we quoted him a special goodwill
\nprice of S$200, which is not even enough to cover our cost of
\nlabor. Daripin did not take up the offer and wanted a full refund
\nfor his purchase of US$600, less S$200 for the repairs.<\/p>\n
We would have been glad to give a full refund if the camera
\nhad not been used. As he had used the camera for more than nine
\nmonths, we used the internationally accepted depreciation of 30
\npercent and deducted the actual cost of repair, which is S$380
\n(for a refund the customer must return a good working camera).
\nHence, the refund amount of US$177 was arrived at.<\/p>\n
Kodak is a world-class manufacturer that is proud of producing
\nquality products. We will be more than happy to take back our
\ndigital cameras if our customers do not find them satisfactory,
\nwithin one week after purchase.<\/p>\n
CONNIE TEO<\/p>\n
Sales Manager<\/p>\n
Digital & Applied Imaging<\/p>\n
Kodak Singapore Pte Ltd<\/p>\n
Singapore\/Indonesia<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/kodak-clarifies-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }