Kabelvision's poor service<\/p>\n
Last September I had Kabelvision installed in my office in
\nSemanggi, Jakarta, in order to access the Internet via cable.
\nThat was the beginning of a very frustrating and completely
\nunfruitful relationship with the company, which continues to this
\nday.<\/p>\n
From the very first day, the service never worked properly.
\nThe cable modem kept losing connection. I began calling
\nKabelvision's customer care, and sometimes a technician would be
\nsent over to check the signal. All the technicians agreed that
\nthe signal coming from Kabelvision was indeed weak, causing our
\nproblems in accessing the Internet. Yet, unfortunately, nothing
\nhas ever been done to fix the problem. Instead of getting 24-hour
\nInternet connection, as promised by Kabelvision, I've only had
\nfleeting service for a few hours or even a few minutes at a time.<\/p>\n
On some days, there is hardly any connection at all. And on
\nthose rare occasions when there is connection, its quality is
\noften too poor to send or receive data over the Internet.<\/p>\n
I have called Kabelvision about this more than eighty times
\nover the past year. I have sent numerous emails to Kabelvision
\nmanagers and supervisors. I have spoken to dozens of clerks,
\ntechnicians, and supervisors. Unfortunately not one single one of
\nthem has had the will or capability to deal with the problem.
\nMoreover, each time I call Kabelvision customer care I have to
\nstart from scratch and explain the whole story again.<\/p>\n
Apparently, the company is so disorganized, that they do not
\neven maintain customer portfolios.<\/p>\n
I have now been paying Kabelvision for nearly a year for
\nextremely poor service, always in the hope that the next person I
\ndeal with will be more professional and conscientious than the
\nprevious one. If there were a choice, I would switch immediately
\nto another provider. But unfortunately Kabelvision holds the
\nmonopoly for cable Internet access in Indonesia. With important
\npublic services monopolized by totally unprofessional
\norganizations like Kabelvision, is it any wonder Indonesia is
\nfalling further and further behind the rest of the region?<\/p>\n
BRAD TAYLOR<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/kabelvisions-poor-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }