Kabelvision's disservice<\/p>\n
I am writing to you rather than to Kabelvision out of
\nfrustration with their lack of service and concern for
\nsubscribers.<\/p>\n
On Dec. 5, the transmission of cable television in the
\nKebayoran Baru area of South Jakarta was interrupted a number of
\ntimes, especially during the afternoon peak period (4 p.m. to 8
\np.m.).<\/p>\n
When I rang the customer service (577-7750) to find out why
\nthe service was not operating, I was kept on hold for 10 minutes,
\nlistening to mindless taped music whose objective appears to be
\nto increase one's irritation rather than sooth it.<\/p>\n
Finally a male operator came on line and asked if he could
\nhelp me. When I told him that the service in my area wasn't
\noperating and asked what the problem was, without even answering
\nme, he put me back on hold with that dreaded music.<\/p>\n
Such behavior belies the greeting in this month's program
\nguide that \"your valuable comments and suggestions are most
\nwelcome\".<\/p>\n
Well, I will give Kablevision a few specific suggestions from
\nmy experience.
\n 1. Open a toll-free customer service number so that subscribers
\nwouldn't have salt rubbed into their wounds by having to pay for
\nthe telephone costs of waiting for a nonservice.
\n 2. Train operators to identify themselves when answering the
\nphone so they can be made accountable.
\n 3. Be proactive and telephone subscribers in areas where there
\nare interruptions to the service and explain the problem to them.
\n 4. Offer a rebate of about 5 percent for each day service is
\n\"out\" for more than two hours, especially during peak viewing
\ntime.<\/p>\n
You can rest assured I will not succumb to Kabelvision's
\nentreaties to pay extra for movie channels, Internet access and
\nother services, when they can't get the basic right.<\/p>\n
TIM BLAXLAND<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/kabelvisions-disservice-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }