Kabelvision service poor<\/p>\n
If anyone needs a compelling reason why monopolies should be
\nabolished they need only to become Kabelvision subscribers in the
\nSenopati area, where I have both my office and house.<\/p>\n
Both subscribe to Kabelvision and its broadband service, or
\nlack of it. My office suffers from constant interruptions to its
\nbroadband service. The signal often goes down to the extent that
\nwe have installed a dial up modem to the internet service
\nprovider. Constant complaints have yielded no significant
\nimprovements in service. The worst thing is that you cannot even
\nget to speak directly to KabelNet, the division of Kabelvision
\nthat provides the broadband service. If you have any complaints
\nyou have to speak to the internet service provider instead.<\/p>\n
I subscribed to the broadband service for my house more than
\nthree months ago and as a convenience arranged for all bills to
\nbe paid through my credit card automatically. After three months
\nmy service was cut off because Kabelvision failed to get their
\nact together and debit my credit card account. When this was
\nbrought up to them it took them three days of broken promises
\nbefore they could send a technician to my house and reconnect the
\nservice. That was a few days ago and they have since promised,
\nbut failed to reconnect the HBO channel to my service. All
\ncomplaints to Kabelvision have been met with buck passing between
\nthe customer service, marketing and billing departments.<\/p>\n
I would love to hear from Kabelvision where the buck stops in
\nthat labyrinthine and inefficient organization. A justification
\nas to why their monopoly should not be dismantled would be great
\nas well.
\n
\nONG HOCK CHUAN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/kabelvision-service-poor-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}