Is DHL computerized?<\/p>\n
My replacement Visa card was sent during the second half of
\nDecember from the UK to my Jakarta address. As I had not yet
\nreceived the card by Jan. 16, I phoned my bank in the UK to ask
\nabout it. They told me the card was on its way back because DHL
\nJakarta could neither find the delivery address nor get in touch
\nwith us.<\/p>\n
This, alas, even though DHL had of course been given our
\naddress -- with a 24-hour notice -- and a few phone numbers where
\nwe could be reached. So DHL Jakarta sent the card back to the UK,
\nand its customer service could not do much to help. "Please give
\nus the airway bill number -- that is the code to locate your
\nshipment -- then maybe we can help you."<\/p>\n
I do feel offended by customer service saying "maybe we can
\nhelp you". DHL should not help me, they should help themselves
\nfind the shipment.<\/p>\n
My bank procured DHL's services and as they failed to deliver,
\nthey should also correct it themselves. According to DHL, the
\nonly way they could track the shipment was to have the airway
\nbill number -- which, of course, I did not have, as this was a
\ndeal made entirely between my bank and DHL.<\/p>\n
Believe it or not, they could not trace the shipment based on
\nmy address in Jakarta or any other data that might be on the
\nreturned shipment -- only by the airway bill number.<\/p>\n
Considering the hassle they must have experienced in trying to
\nfind us, we would have expected that somebody at DHL would
\nremember the case, but no -- no notes in writing nor on their
\ncomputers about returned shipments.<\/p>\n
Beware of poorly managed database systems!<\/p>\n
SOREN LAX
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/is-dhl-computerized-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}