Jakarta, VIVA \u2014 Indosat Ooredoo Hutchison (IOH) has launched an\ninitiative entitled #LebihBaikIndosat to welcome Ramadan and Eid al-Fitr\n2026, focusing on network strengthening, artificial intelligence (AI)\nutilisation, and social programmes across several regions.<\/p>\n
Senior Vice President and Head of Corporate Communications at\nIndosat, Ovidia Namia, said the initiative was designed to deliver a\ncloser, more relevant, and more meaningful experience for customers.<\/p>\n
\u201cThis is actually a long-term commitment, not just for Ramadan after\nwhich we disappear. We want to continuously evolve to showcase the best\nof Indonesia so that all our consumers feel happy being Indosat users,\u201d\nshe said in Jakarta on Friday evening, 20 February 2026.<\/p>\n
During Ramadan, Indosat is rolling out four programmes as part of the\n#LebihBaikIndosat initiative. First, Indosat is strengthening and\noptimising its network across 77 mudik (homecoming) routes and 797\nstrategic Points of Interest (POI) throughout Indonesia.<\/p>\n
Monitoring is conducted 24 hours a day to ensure customers remain\nconnected without disruption, both in major cities and mudik\ndestinations. Second, Indosat is introducing its Sahabat AI\napplication.<\/p>\n
The application, built with artificial intelligence technology and\nsupported by Nvidia, is designed to understand Indonesian language and\nlocal context.<\/p>\n
Sahabat AI can help users find information, develop ideas, and\naddress various daily needs in a simple and natural manner. Third,\nIndosat is also strengthening digital protection through AI-based\nAnti-Spam and Anti-Scam features.<\/p>\n
Since its launch in August 2025, this feature has detected and\nblocked more than 2 billion calls, messages, and malicious links\nidentified as spam and fraud, preventing risks before they affect\ncustomers.<\/p>\n
The system continuously learns from evolving threat patterns,\nensuring its protection remains relevant to real-world conditions. The\nfeature has also helped prevent potential financial losses of up to\nUS$500 million, reaching more than 95 per cent of customers.<\/p>\n
Fourth, Indosat is conducting the \u201cIndosat Berkah Ramadan Surau Kita\nBerdaya\u201d programme, implemented at 19 locations across various regions\nof Indonesia, including disaster-affected areas in Aceh.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/installing-a-digital-shield-for-ramadan-1771693626", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }