Indovision's poor service<\/p>\n
I'm a subscriber to Indovision (P.T. Matahara Lintas
\nCakrawala) and I have patiently ignored the customer service
\nrepresentatives' unfriendly behavior over a period of five (!)
\nyears.<\/p>\n
Every month I get hustled by Indovision, either via telephone,
\nSMS or E-mail to pay my subscription fee. When I answer that I
\nalready transferred the money (via BNI, Amlapura) they request a
\nfax of the bank receipt, which means more paperwork and costs for
\nme.<\/p>\n
It always takes several complaints until my transfers finally
\nshow up on Indovision's statement! Indovision has only two bank
\naccounts: Lippo and BCA. Branches of these banks are more then 50
\nkilometers from my home in Amlapura, Bali.<\/p>\n
For a Rp 295,500 per month subscription fee, is it too much to
\nexpect some professional service? Indovision should consider
\nopening accounts at other major banks in Indonesia. BNI is the
\nsecond largest in the country to make it easier for customers who
\ndo not live in big cities.<\/p>\n
Indovision does not even have a nation-wide toll-free customer
\ntelephone number! I would like to know how many other subscribers
\nare facing similar problems with Indovision's poor service.<\/p>\n
MICHAEL BEER, Amlapura, Bali<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/indovisions-poor-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }