{
    "success": true,
    "data": {
        "id": 1940865,
        "msgid": "indosat-and-huawei-develop-ai-based-autonomous-network-1787734539",
        "date": "2026-08-26 15:09:00",
        "title": "Indosat and Huawei develop AI-based autonomous network",
        "author": "",
        "source": "ANTARA_ID",
        "tags": "",
        "topic": "Technology",
        "summary": "PT Indosat Ooredoo Hutchison and Huawei are strengthening their collaboration to develop an AI-based autonomous network, reaching Level 3 maturity with early agentic operations. The initiative has already reduced lost network working hours by 56 per cent and cut consumer and business customer complaints by 50 per cent and 32 per cent respectively. Indosat aims to become a globally recognised AI TechCo through AI development in its core business and ecosystem building in Indonesia.",
        "content": "<p>PT Indosat Ooredoo Hutchison Tbk (Indosat or IOH) and Huawei are\nstrengthening their collaboration in developing an autonomous network\nbased on artificial intelligence (AI) to improve service quality and\ncustomer experience.<\/p>\n<p>Chief Technology Officer (CTO) of Indosat Ooredoo Hutchison, Desmond\nCheung, said the development of an autonomous network is part of\nIndosat\u2019s transformation towards a telecommunications company that\nutilises AI in its business operations.<\/p>\n<p>\u201cOur autonomous journey did not happen suddenly. It is a journey that\nbegan two years ago,\u201d Desmond said at the Indosat and Huawei\ncollaboration event in Jakarta on Wednesday.<\/p>\n<p>According to Desmond, the journey has now brought Indosat to Level 3\non the autonomous network maturity scale. At this stage, the company is\nbeginning to implement AI agent-based operations.<\/p>\n<p>\u201cThis transformation requires a great deal of effort. We are\ncurrently at Level 3, which means performing on the autonomous network\nmaturity scale. We have built the foundation and are now implementing\ninitial agentic operations,\u201d he said.<\/p>\n<p>Desmond said the implementation of the technology has delivered\nresults for network operations and customer service over the past two\nyears.<\/p>\n<p>Lost network working hours decreased by 56 percent. Meanwhile,\nconsumer or business-to-consumer (B2C) customer complaints fell by 50\npercent and business or business-to-business (B2B) customer complaints\ndecreased by 32 percent.<\/p>\n<p>He explained that the need for increasingly autonomous networks is\ngrowing along with the expansion of 5G networks, the use of Internet of\nThings (IoT) devices, and multi-cloud environments.<\/p>\n<p>On the other hand, customers are also demanding increasingly stable\nand personalised services, including lower network downtime and faster\nservice responses.<\/p>\n<p>\u201cOur AI Agent will strengthen our ability to provide the best network\nquality for customers,\u201d Desmond said.<\/p>\n<p>In the collaboration, Indosat and Huawei also demonstrated AI\ncapabilities for communication services and data storage through AI New\nCalling and AI Cloud Drive.<\/p>\n<p>AI Cloud Drive utilises AI to help users manage digital content,\nincluding documents and photos.<\/p>\n<p>Desmond said the development of AI-based technology is part of\nIndosat\u2019s efforts to build Connected Intelligence and expand the use of\nAI in telecommunications services.<\/p>\n<p>He said Indosat has a vision to become a globally recognised AI-based\ntechnology company or AI TechCo through AI development in its core\nbusiness, AI-based business lines, and the development of an AI\necosystem in Indonesia.<\/p>\n<p>\u201cThe future is Agentic with AI, and the future is partnership,\u201d\nDesmond said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/indosat-and-huawei-develop-ai-based-autonomous-network-1787734539",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}