Indonesia\u2019s 8% Ride-Hailing Fee Cap Must Not Burden Consumers<\/p>\n
Reporter<\/p>\n
October 10, 2026 | 05:53 pm<\/p>\n
TEMPO.CO, Jakarta - The Indonesian Consumers Foundation (YLKI) has\nwarned that Indonesia\u2019s new regulation capping digital ride-hailing\nplatform fees at 8 percent must not lead to higher fares, additional\ncharges, or lower service quality for consumers.<\/p>\n
YLKI Executive Secretary Rio Priambodo said Presidential Regulation\nNo.\u00a027 of 2026 on the Protection of the Digital Platform-Based\nTransportation Ecosystem must prioritize fairness, transparency, and\nconsumer protection, with effective government oversight to ensure that\nconsumers do not bear the cost of changes to companies\u2019 business\nmodels.<\/p>\n
\u201cDo not let a policy intended to organize the digital transportation\necosystem create room for additional charges, fare increases, or\ndeclining service quality that ultimately harm consumers,\u201d Rio said in a\nwritten statement on Saturday, October 10, 2026.<\/p>\n
YLKI Warns Against Extra Charges for Consumers<\/p>\n
Rio said the government must ensure that the 8 percent platform fee\ncap does not prompt ride-hailing companies to seek new sources of\nrevenue by introducing additional charges or raising fares.<\/p>\n
He warned that companies might respond to potential declines in\nrevenue or profitability by finding new business opportunities that\ncould disadvantage the public.<\/p>\n
\u201cDo not let a potential decline in company revenue or profitability\ndue to this policy be met by seeking new business opportunities that\nharm the public,\u201d he said.<\/p>\n
The policy, Rio added, should not make online transportation more\nexpensive or less accessible. Consumers must not be left to bear the\nconsequences of adjustments to companies\u2019 business models.<\/p>\n
\u201cEvery change in fares or cost components must be transparent, have a\nclear basis, and not harm consumers,\u201d Rio said.<\/p>\n
YLKI Calls for Transparent Fares and Service Protection<\/p>\n
YLKI urged the government to monitor the implementation of the fee\ncap to ensure that it does not lead platform operators to cut investment\nor lower service standards related to passenger safety, comfort, and\nsecurity.<\/p>\n
Rio said business adjustments and operational efficiency measures\nshould not be used as excuses to reduce service quality, weaken\ncomplaint-handling systems, or neglect consumer protection.<\/p>\n
\u201cBusiness efficiency is the responsibility of companies and must not\ncome at the expense of consumers\u2019 basic rights,\u201d he said.<\/p>\n
YLKI also called for consumer representatives to be involved in\ndiscussions on online transportation fares. Rio said fare policies\nshould balance the interests of businesses and drivers with affordable\nservices and the public\u2019s ability to access ride-hailing\ntransportation.<\/p>\n
\u201cConsumer involvement is important so that fare policies do not\nbecome merely a negotiating space between the government and businesses,\nbut also take into account the interests of the people who use and pay\nfor these services,\u201d he said.<\/p>\n
The foundation also urged platform providers to disclose their fare\ncomponents clearly. Rio said transparent pricing would help consumers\nunderstand what they pay for and allow the government to monitor\ncompanies\u2019 compliance with the regulation.<\/p>\n
He called for effective oversight and consistent enforcement, adding\nthat authorities should take clear action against practices that violate\nthe rules or harm consumers.<\/p>\n
\u201cThe regulation must not remain a rule on paper,\u201d Rio said. He added\nthat the 8 percent cap should improve governance in the online\ntransportation sector rather than create new burdens for consumers.<\/p>\n
The government and the House of Representatives announced on\nThursday, October 8, that discussions on Presidential Regulation No.\u00a027\nof 2026 had been completed.<\/p>\n
Deputy House Speaker Sufmi Dasco Ahmad said the regulation followed a\nlengthy process of synchronization and harmonization to establish a\ncomprehensive framework for the sector.<\/p>\n
Deputy State Secretary Minister Bambang Eko said the regulation\ncovers several aspects of digital transportation, including electronic\nsystems, microbusinesses and partnerships, social security, employment,\nand the issuance of implementing regulations.<\/p>\n
Grab and Gojek Respond to the 8 Percent Fee Cap<\/p>\n
Grab Indonesia Chief Executive Officer Neneng Goenadi said the\ncompany respected the new regulation and would study its provisions to\nensure proper implementation and compliance.<\/p>\n
Neneng said Grab had applied a maximum 8 percent commission for its\ntwo-wheeled passenger transportation service, GrabBike, since July 1,\n2026. For food and goods delivery services, the company would follow\nimplementing regulations issued by the relevant ministries.<\/p>\n
She added that Grab would continue coordinating with the government\nand other stakeholders to ensure the policy was implemented effectively\nand clearly, while considering driver-partner earnings, consumer\naffordability, and the sustainability of the online transportation\necosystem.<\/p>\n
Meanwhile, PT GoTo Gojek Tokopedia Chief Executive Officer Hans\nPatuwo said the company was committed to complying with the regulation.\nHe said the presidential regulation reinforces the partnership between\nplatform operators and driver-partners, with the Ministry of Micro,\nSmall, and Medium Enterprises overseeing the partnership framework.<\/p>\n
Hans said Gojek had implemented an 8 percent revenue-sharing scheme\nfor its two-wheeled passenger service, GoRide, since July 1, 2026. For\nfood and goods delivery services, the company was awaiting implementing\nregulations from the Ministry of Communication and Digital Affairs.<\/p>\n
\u201cWe welcome this presidential regulation and are committed to\ncomplying with all applicable regulations and working closely with the\ngovernment to ensure effective implementation,\u201d Hans said.<\/p>\n
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