Deputy Minister of Administrative and Bureaucratic Reform Purwadi\nArianto highlighted avenues for cooperation during a meeting with\nEstonian Ambassador Veikko Kala in Jakarta on Thursday, June 4.<\/p>\n
\u201cEstonia\u2019s experience is very relevant to this matter, given the\ncountry\u2019s digital success in institutional reform, interoperability, and\npeople-centered service designs,\u201d he said, as quoted in a statement on\nFriday.<\/p>\n
He noted that Indonesia views digital transformation as integral to\nbureaucratic reform, intending to redesign governance schemes, business\nprocesses, personnel management, and public service implementation.<\/p>\n
Similar to Estonia, he added, Indonesia positions digital public\ninfrastructure at the core of efforts to provide integrated public\nservices oriented toward people\u2019s needs.<\/p>\n
Arianto highlighted Indonesia\u2019s push to advance digital identity,\ndata exchanges, and digital payments, reflecting confidence in\ntechnology\u2019s role in boosting governance effectiveness and\nefficiency.<\/p>\n
He noted that among the government\u2019s key objectives is tailoring\npublic services to milestones such as birth, education, occupation,\nhealth, marriage, business, and retirement, shifting away from an\ninstitution-centered approach.<\/p>\n
\u201cLearning from Estonia\u2019s experience, our goal is to provide\nintegrated and personalized services that simplify citizen-government\ninteractions and comprehensively improve the service experience,\u201d he\nstated.<\/p>\n
The deputy minister emphasized that Indonesia could work with Estonia\nto strengthen governance while addressing obstacles such as its vast\nterritory, large population, and disparities in digital literacy,\ninfrastructure, and institutional capacity.<\/p>\n
\u201cRather than merely replicating Estonia\u2019s models, Indonesia aims to\ngain practical insights, institutional knowledge, and support for\ncapacity enhancements to accelerate digital transformation and the\ngovernance reform agenda,\u201d Arianto explained.<\/p>\n
He identified room for bilateral cooperation in three broad areas:\nbenchmarking and knowledge exchange on digital governance, public sector\ninnovation, and personnel management; capacity-building programs; and\npolicy consultation aimed at achieving people-centered service.<\/p>\n
\u201cThese areas offer practical opportunities to strengthen our\npartnership and accelerate public sector transformation. We are looking\nforward to a productive and sustainable partnership between the two\ncountries,\u201d he concluded.<\/p>\n
Ambassador Kala highlighted Estonia\u2019s 25 years of government\ndigitalization, noting that 99 percent of its public services are fully\ndigitalized.<\/p>\n
He explained that total digitalization enables Estonians to access\npublic services around the clock online using only a digital ID, without\nvisiting administrative buildings.<\/p>\n
The envoy also voiced Estonia\u2019s readiness to assist Indonesia in\nidentifying concrete solutions for government digitalization\nefforts.<\/p>\n
Related news: Indonesia seeks Russia\u2019s expertise to boost digital\ngovernance reform<\/p>\n
Related news: Prabowo pushes digital governance with single national\ndata system<\/p>\n
Translator: Fianda S, Tegar Nurfitra<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/indonesia-seeks-estonian-expertise-to-boost-digital-governance-1780638618", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }