Jakarta (ANTARA) - The majority of mudik travellers expressed\nsatisfaction with the facilities and services during the 2026 Lebaran\noutbound and return flows, with the highest satisfaction rate for the\nsecurity posts provided by Polri.<\/p>\n
The Indikator Politik Indonesia survey recorded that Polri\u2019s posts\nachieved an 84 per cent satisfaction rate, covering security functions,\ninformation centres, and rest areas for travellers.<\/p>\n
\u201cThe majority of mudik travellers feel satisfied with the facilities\nand services during this year\u2019s Lebaran mudik\/return flows; travellers\nare most satisfied with the provision of Polri posts for security, as\ninformation centres, and also providing rest services for the community\nduring the mudik\/return flows,\u201d said Chief Researcher of Indikator\nPolitik Indonesia Rizka Halida during an online press conference in\nJakarta on Tuesday.<\/p>\n
In addition to Polri posts, fuel availability also received positive\nratings with an 81.7 per cent satisfaction rate, followed by public\ntransport services at 79.7 per cent.<\/p>\n
Meanwhile, traffic engineering on toll roads, such as the one-way\nsystem and contraflow, was rated satisfactory by 77.6 per cent of\nrespondents, as well as traffic management on non-toll roads at 76.1 per\ncent.<\/p>\n
On the other hand, road conditions were the aspect with the lowest\nsatisfaction rate, at 74.4 per cent, although still in the majority\nsatisfied category.<\/p>\n
\u201cOverall, mudik travellers tend to be satisfied with mudik services,\nalthough road conditions still need improvement,\u201d said Rizka.<\/p>\n
These findings align with the overall public satisfaction rate for\nmudik organisation, which reached 80.8 per cent, and the assessment by\naround 81 per cent of respondents that this year\u2019s mudik flow management\nwas better than the previous year.<\/p>\n
The survey was conducted from 29 March to 4 April 2026 on 1,200\nrespondents using multi-stage random sampling, with a margin of error of\n\u00b12.9 per cent at a 95 per cent confidence level.<\/p>\n
Interviews were conducted face-to-face by trained interviewers, with\nquality control on 20 per cent of the sample to ensure data\nvalidity.<\/p>\n
These results show that the mudik flow management efforts by various\nagencies, including Polri and the Ministry of Transportation, have\nreceived public appreciation, although road infrastructure improvements\nremain a primary task ahead.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/indicator-travellers-rate-2026-mudik-services-as-satisfactory-1775591474", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }