Inadequate compensation<\/p>\n
I arrived in Singapore at about 1 p.m. on Jan. 21, 1997 by
\nUnited Airlines flight No. UA 805. My two bags, which I had
\nchecked in at Toronto through to Singapore, did not arrive.<\/p>\n
I reported the matter to the United Airlines' lost baggage
\ncounter where I was asked for details of my baggage and given a
\nform as acknowledgment of my complaint. I was told the baggage
\nwould arrive on the next flight and as I was proceeding to
\nJakarta the same day, the baggage would be forwarded to Jakarta.<\/p>\n
To this extent, my address was taken and in return I received
\nthe address of the United Airlines agent in Jakarta. Not a single
\nday passed without me checking with the agents in Jakarta as to
\nthe whereabouts of my baggage.<\/p>\n
After six days, I was given a form to fill in declaring every
\nitem that was in the lost baggage, including year, place and
\nprice of purchase and the total estimated value of the items lost
\nwhich amounted to US$4,800. I was also given an advance of $250
\nafter several requests to advance me $1,000 to purchase urgent
\nrequirements.<\/p>\n
On March 3, I received a $1,270 cheque without any cover
\nletter from United Airlines. The cheque was promptly returned to
\nUnited Airlines and they were requested to compensate me
\nadequately for the loss of my baggage, the value of which was
\nmore than thee times the compensation offered. Up to now, United
\nAirlines have been very adamant and have said it's better I
\naccept their meager offer or they will consider the claim
\nconcluded.<\/p>\n
Knowing the value of the contents of my baggage it is in the
\nairlines' interest to retain my baggage if they find it,
\nespecially given the value of the contents far exceeds the
\ncompensation they are offering. If they had offered me their
\nmeasly compensation prior to knowing the value of my baggage I
\nwould have considered their offer genuine. But since the airline
\nwaited till they knew the value of the contents of the baggage
\nbefore they made their offer their action is suspicious and not
\nconsidered honorable.<\/p>\n
If it is not the airlines' usual habit to constantly lose
\npassenger's baggage they should be able to satisfy passengers by
\ncompensating them fully for the occasional loss that occurs. It
\nis only reasonable that passengers expect they will not lose
\nanything at the fault of the airlines.<\/p>\n
M. ROBERT THARMASEELAN<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/inadequate-compensation-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }