{
    "success": true,
    "data": {
        "id": 1632098,
        "msgid": "how-to-report-land-issues-to-the-ministry-of-atr-bpn-via-whatsapp-1774335081",
        "date": "2026-03-24 13:00:00",
        "title": "How to Report Land Issues to the Ministry of ATR\/BPN via WhatsApp",
        "author": "Hilda B Alexander",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Regulation",
        "summary": "The Ministry of Agraria and Spatial Planning\/National Land Agency (ATR\/BPN) has introduced an integrated complaint channel via WhatsApp hotline at 0811-1068-0000, allowing the public to report land-related issues directly to relevant technical units during events like Eid al-Fitr homecoming trips. Users can select from 12 options to route complaints to appropriate offices, such as local land offices or central ministry, with reports requiring details like chronology, legal standing, and supporting documents as per Ministerial Regulation No. 4 of 2022. This system aims to protect citizens from land mafia practices and streamline administrative processes, with additional channels available via email and the SP4N-LAPOR! platform.",
        "content": "<p>JAKARTA, KOMPAS.com - The Eid al-Fitr homecoming moment is often\nutilised by the public to return to their hometowns, including checking\nthe condition of land or property assets they own. If obstacles are\nfound, reporting can now be done more easily through the integrated\ncomplaint channel provided by the Ministry of Agraria and Spatial\nPlanning\/National Land Agency (ATR\/BPN). One of them is the WhatsApp\nhotline via the number 0811-1068-0000. The Head of the Public Relations\nand Protocol Bureau, Shamy Ardian, explained that the available\ncomplaint channels allow the public to connect directly with the\nrelevant technical units. \u201cCurrently, several complaint channels are\navailable at the Ministry of ATR\/BPN, one of which is the WhatsApp\ncomplaint hotline connected to the relevant technical units,\u201d said\nShamy, quoted from an official statement, Tuesday (24\/03\/2026). Through\nthis hotline, the public can determine which work unit (Satker) will be\nthe destination, such as the Land Office (Kantah) Satker, Regional\nOffice (Kanwil) Satker, or the Central Ministry of ATR\/BPN Satker. In\nthe WhatsApp hotline service, the public can choose from 12 options to\nreach the appropriate technical unit. If they do not yet know the\nauthorised unit, the reporter can select the central unit, which will\nthen analyse and direct the report to the relevant party. In addition to\nWhatsApp, complaints can also be submitted via email at\nsurat@atrbpn.go.id. Incoming complaints will be forwarded to the\nleadership of the technical unit for follow-up. The public can also\nutilise the SP4N-LAPOR! channel, which is integrated with various\nministries and agencies, such as the Ombudsman and the Ministry of Home\nAffairs. In submitting reports, the public is asked to complete several\nrequirements or legal standing, including the chronology of the\nincident, reasons for reporting, legal relationships between parties,\nreporter\u2019s identity, and supporting document evidence. These provisions\nare also regulated in Ministerial Regulation of ATR\/Head of BPN Number 4\nof 2022 concerning Complaint Management in the ATR\/BPN Environment. With\nthe existence of this integrated complaint channel, the public who are\non homecoming trips can still report land obstacles easily without\nhaving to delay until the holiday ends. \u201cWith the clarity of the service\nflow and certainty of legal standing, we strive not only to protect the\npublic from land mafia and broker practices but also to ensure that\nadministrative processes run faster and more efficiently,\u201d he\nconcluded.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/how-to-report-land-issues-to-the-ministry-of-atr-bpn-via-whatsapp-1774335081",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}