{
    "success": true,
    "data": {
        "id": 1811633,
        "msgid": "how-to-check-pln-power-outages-and-submit-complaints-online-1781844787",
        "date": "2026-06-19 10:29:01",
        "title": "How to Check PLN Power Outages and Submit Complaints Online",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "State electricity firm PLN offers digital tools via its mobile app for customers to check local power outages and file complaints. The 'Cek Padam Sekitar Saya' feature allows users to view outage maps and affected areas without calling customer service. Complaints can be submitted and tracked in real time through the app or the PLN 123 call centre.",
        "content": "<p>Power outages are among the most sought-after information by the\npublic, especially when electrical disruptions occur in an area. By\nknowing outage information early, people can adjust their activities and\ngain certainty regarding the electricity supply conditions in their\nsurroundings.<\/p>\n<p>PT PLN (Persero), through the PLN Mobile application, provides a\nnumber of digital services that make it easier for the public to check\npower outage information online. Additionally, customers can also submit\ncomplaints or disruption reports through the official channels\nprovided.<\/p>\n<p>How to Check Power Outages Nearby<\/p>\n<p>The public can check PLN power outages around their residential\nlocation through the PLN Mobile application. This feature helps\ncustomers find out whether an electrical disruption is occurring in a\nspecific area, view the affected areas, and obtain information on the\ncondition of the electricity network around the customer\u2019s location.<\/p>\n<p>Referring to PLN Mobile\u2019s official service, power outage information\ncan be accessed through the \u2018Cek Padam Sekitar Saya\u2019 (Check Outages\nAround Me) feature available in the Pengaduan (Complaints) menu.<\/p>\n<p>Here is how to check PLN power outages online:<\/p>\n<ul>\n<li><p>Download and open the PLN Mobile application.<\/p><\/li>\n<li><p>Log in using a registered mobile phone number.<\/p><\/li>\n<li><p>Select the Pengaduan menu on the main page.<\/p><\/li>\n<li><p>Click the Cek Padam Sekitar Saya feature.<\/p><\/li>\n<li><p>Select the Customer ID or number to be checked.<\/p><\/li>\n<li><p>Wait a few moments for the system to process the data.<\/p><\/li>\n<li><p>The application will display a map along with information on the\nelectricity conditions around the customer\u2019s location, including areas\ncurrently experiencing disruptions or outages.<\/p><\/li>\n<\/ul>\n<p>Through this feature, customers can find out about power outages\naround their homes without needing to contact PLN customer service\nfirst.<\/p>\n<p>How to Report a Power Outage to PLN<\/p>\n<p>Besides being used to check power outages, PLN Mobile can also be\nused to report electrical disruptions occurring at homes or business\npremises. This complaint service can be utilised when a power outage\nonly occurs at the customer\u2019s location or when an electrical disruption\nis found that requires handling by PLN officers.<\/p>\n<p>According to official PLN service information, power outage reports\ncan be submitted through the PLN Mobile application or the PLN 123 Call\nCentre. After the report is sent, customers can monitor the status of\nthe disruption handling directly through the application.<\/p>\n<p>Here is how to report a power outage via PLN Mobile:<\/p>\n<ul>\n<li><p>Open the PLN Mobile application.<\/p><\/li>\n<li><p>Select the Pengaduan menu.<\/p><\/li>\n<li><p>Choose the Listrik Padam (Power Outage) category.<\/p><\/li>\n<li><p>Select the registered Customer ID or meter number.<\/p><\/li>\n<li><p>Confirm the location point on the map that appears on the\nscreen.<\/p><\/li>\n<li><p>Fill in a brief description of the disruption that\noccurred.<\/p><\/li>\n<li><p>Click Kirim Pengaduan (Submit Complaint).<\/p><\/li>\n<\/ul>\n<p>After the report is successfully sent, customers can monitor the\nhandling progress and the arrival status of PLN officers in real time\nthrough the application.<\/p>\n<p>If unable to access PLN Mobile, customers can also submit power\noutage complaints through the Live Chat feature on the PLN Mobile\napplication or make a call via the PLN 123 Call Centre.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/how-to-check-pln-power-outages-and-submit-complaints-online-1781844787",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}