Hotel Salak clarifies<\/p>\n
We would like to respond to Mr. Geoffrey Beere's letter
\npublished in this paper on 29 Aug. 2002.<\/p>\n
Beere, an Australian passport holder with No. E 7544966,
\nchecked into our hotel on July, 20, 2002. After finishing his
\nlunch on that day, he claimed that one of his bags was missing.<\/p>\n
We tried to assist him to find the missing bag through various
\nmeans. We contacted the police; we helped him to search the hotel
\narea and even some cars and buses that were parked in the parking
\narea. We also allowed him to replay our CCTV videos as he
\nrequested, although normally nobody is allowed to see these
\nvideos except the security personnel.<\/p>\n
The two weeks Beere stayed he refused to pay a security
\ndeposit citing several reasons including that he had lost his
\ncredit card. We tried to charge him without success until Aug. 3,
\n2002 when we had to ask him to leave as he had not paid the hotel
\nand service bills for two weeks. Finally, he paid all bills by
\ncredit card, which he previously claimed to have lost.<\/p>\n
From the above two cases it is clear that he mixed up the two
\nstories of the lost bag and not paying the hotel and service
\nbills.<\/p>\n
A hotel is a public area, which can be accessed by anyone. In
\nthat respect the hotel never asks visitors or guests to show
\ntheir bags. The management cannot be held responsible for the
\nloss of someone's belongings if kept in a public area. The
\ncustomers will be asked to keep only their less valuable items in
\ndeposit boxes or where there is a baggage keeper in charge.
\nHowever the baggage keeper would not be responsible if there were
\nany items missing inside the bags since the keeper never checks
\nwhat is inside the bags.<\/p>\n
It is also common for individual travelers who check into a
\nhotel, to be asked to pay a security deposit in advance. This
\nprocedure is intended to protect the hotel from guests who do not
\npay their bills.<\/p>\n
We hope this explanation will give the readers a clear picture
\nof this case.<\/p>\n
AGUNG D. WALUJO, Manager, Hotel Salak, Bogor<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/hotel-salak-clarifies-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }