Home sick at Lippo Karawaci<\/p>\n
I bought a house at Taman Brawijaya, Jl. Prapanca 11, Lippo
\nKarawaci. I feel deeply disappointed about the after-sales
\nservice of Lippo Karawaci's staff, management and director.<\/p>\n
Although during the installment period the interest rate was
\nraised unilaterally and without notification, I continued to pay
\nthe installments until the amount was paid off.<\/p>\n
In September 1999 I requested that Lippo Karawaci hand me the
\ntitle deed of the house. I have telephoned, faxed and visited
\nthem on numerous occasions. The response was either of the
\nfollowing: the person I needed to speak to was still on the line,
\nout of the office, was in a meeting, etc. Although occasionally I
\nmet with members of the staff or management, it did not lead to
\nany concrete results.<\/p>\n
When I was about to occupy the house, I found there was no
\nelectricity. The state electricity company (PLN) had cut the
\nsupply because the bills were not paid. Lippo's estate management
\noffice contended it had sent a letter of warning to me, which I
\nnever received. But they could have contacted me easily because I
\nhad provided them with my address, telephone, fax and cellular
\nphone numbers.<\/p>\n
PLN made me pay a Rp 1,378,860 fine and reconnection charge.
\nRather reluctantly, I was compelled to transfer the amount on
\nFeb. 11, 2000. I faxed the transfer slip to Lippo and confirmed
\nthe transfer by phone. Promise after promise yielded no results.
\nThey said it was PLN's fault that no action had been taken to
\nreconnect the power quickly.<\/p>\n
I am utterly confused. Am I to believe PLN cannot provide
\nbetter service by reconnecting the supply, or is it Lippo who has
\nshown indifference in my case? Is Lippo only looking for a
\nscapegoat by blaming the PLN?<\/p>\n
By the way, Telkom in Tangerang managed to install a telephone
\nconnection in my house within 48 hours. My gratitude and
\nappreciation go to Telkom.<\/p>\n
I hope this letter will find its way to Mochtar and James
\nRiyadi so they will realize the arrogance of their employees.
\nTheir subordinates were too busy to pay attention to me as a
\nbuyer of a house in Lippo Karawaci.<\/p>\n
My objective is simple. I ask for assistance in repairing the
\nnew house that leaks and the faulty electrical installation. I
\nalso request the issuance of my title deed. I am not laying any
\nclaims on the past guarantees which Lippo's estate manager
\nproclaimed so loudly. It is now a matter of finding a solution to
\nthe problems of the house I bought from Lippo Karawaci. The house
\nvacant and it is not livable because it leaks and its electrical
\nsystem has short-circuited.<\/p>\n
I apologize if Lippo's management feels hurt by this letter.
\nBut what else could I do if my faxes, telephone calls and visits
\nwere cold-shouldered by Lippo's employees?<\/p>\n
RUDY H. TUNTANG<\/p>\n
Tangerang, West Java<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/home-sick-at-lippo-karawaci-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }