Highlights of the 1999 Consumer Protection Law<\/p>\n
JAKARTA (JP): The Consumer Protection Law was issued by the
\nDirectorate General of Home Trade, Ministry of Industry and Trade
\nand enacted on April 20, 1999. It consists of 14 chapters and 65
\narticles.<\/p>\n
Chapter 1 gives explanations on the terminology used and on
\nthe Consumers Protection Society (Lembaga Perlindungan Konsumen
\nSwadaya Masyarakat\/LPKS), the Consumers Arbitration Agency (Badan
\nPenyelesaian Sengketa Konsumen) and the Consumers Protection
\nAgency (Badan Perlindungan Konsumen Nasional).<\/p>\n
Chapter 2 contains articles on consumer protection: for
\nconsumers, protection awareness improves consumers' ability,
\namong others things, to protect themselves, avoid bad experiences
\nwhen using products or services, seek legal protection and access
\ninformation. On the part of traders, merchants and goods and
\nservices suppliers, an awareness of consumer protection compels
\nthem to be responsible and to improve the quality of goods and
\nservices to ensure the health, comfort, security and safety of
\ntheir consumers.<\/p>\n
Chapter 3 is about the rights and obligations of consumers and
\nthe traders or business entities: consumers have the right to
\nenjoy comfort, safety and security when using goods and services,
\nto make choices, to have information on the condition and
\nguarantee of goods and services, to complain, to have legal
\nassistance and to get reimbursement and compensation as
\nregulated. Consumers should follow the instructions and
\nprocedures when using goods and services; they should also pay as
\nappropriate and follow all necessary legal processes.<\/p>\n
Traders, merchants and business entities have the right to get
\npayments, legal protection and the appropriate advocacy in
\nlawsuits against the consumers. They must give thorough
\ninformation on the quality standard and specification of goods
\nand services on purchase and provide compensation where
\nnecessary.<\/p>\n
Chapter 4 states points that traders or merchants should not
\ndo, including producing goods and services below the specified
\nstandards of weight, condition, guarantees and composition.
\nProduct labels should contain, among other things, expiry dates,
\ntime of usage and halal and non-halal certifications. This
\nchapter also provides rules covering the promotion or
\nadvertisement of goods and services and regulates the advertising
\nbusiness.<\/p>\n
Chapter 5 regulates \"fixed clauses\", the binding terms and
\nconditions unilaterally set by the businesses that the consumer
\ncannot question as stated in their documents.<\/p>\n
Chapter 6 lists the responsibilities of businesses, including
\nguarantees, spare-parts and after sales service.<\/p>\n
Chapter 7 states the government's responsibilities on
\noverseeing consumer protection regulations.<\/p>\n
Chapter 8 explains the National Consumers Protection Agency
\n(Badan Perlindungan Konsumen Nasional) and its handling of
\ncontrol, education, protection, and development of human
\nresources and research. Articles in this chapter also regulate
\nthe membership, and organization of the agency.<\/p>\n
Chapter 9 explains the role of the Consumers Protection
\nSociety (Lembaga Perlindungan Konsumen Swadaya Masyarakat) in
\npromoting consumers' awareness on their rights and obligations.
\nThe organization works together with other agencies in assisting
\nconsumers in filing complaints\/lawsuits, as well as promoting
\npublic control on the consumer protection mechanism.<\/p>\n
Chapter 10 regulates the filing of complaints, lawsuits, other
\nlegal actions and solutions.<\/p>\n
Chapter 11 is about the Consumers Arbitration Agency (Badan
\nPenyelesaian Sengketa Konsumen) with regard to membership in the
\nagency, its functions, duty and authority.<\/p>\n
Chapter 12 sets out the rules for the investigation of
\nviolations of consumers' rights.<\/p>\n
Chapter 13 is about sanctions.<\/p>\n
--Tri Hafiningsih<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/highlights-of-the-1999-consumer-protection-law-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }