{
    "success": true,
    "data": {
        "id": 1605738,
        "msgid": "grab-reveals-causes-of-ride-hailing-crisis-during-ramadhan-1773237122",
        "date": "2026-03-11 20:17:08",
        "title": "Grab Reveals Causes of Ride-Hailing Crisis During Ramadhan",
        "author": "Aprillia Ika",
        "source": "KOMPAS",
        "tags": "",
        "topic": "Business",
        "summary": "Grab Indonesia has acknowledged complaints from users experiencing longer wait times for ride-hailing services during Ramadhan, particularly in Jakarta and surrounding areas. The company attributes the delays to a significant surge in demand for mobility and delivery services, compounded by external factors including extreme weather, flooding, and heavier-than-usual traffic congestion. Grab's operations team is implementing adjustments to stabilise driver availability and restore service quality during this peak-demand period.",
        "content": "<p>JAKARTA \u2014 The phenomenon widely referred to as a \u201cride-hailing\ncrisis\u201d during Ramadhan has prompted complaints from users struggling to\nobtain Grab transportation services, particularly in Jakarta and its\nsurrounding areas. Several users reported having to wait longer as\navailable driver partners were located quite far from their pickup\npoints.<\/p>\n<p>Tyas Widyastuti, Director of Mobility, Food &amp; Logistics at Grab\nIndonesia, acknowledged the complaints from some users regarding longer\nservice wait times over recent days.<\/p>\n<p>\u201cWe understand the complaints from some users regarding longer\nservice wait times in recent days, particularly in the Jakarta area and\nits surroundings,\u201d Widyastuti said in an official statement to\nKompas.com on Wednesday, 1 March 2026.<\/p>\n<p>She explained that overall, Grab services continue to operate\nnormally. However, at certain times and in certain areas, some users may\nexperience longer wait times than usual.<\/p>\n<p>\u201cThis occurs because in recent times, demand for mobility and\ndelivery services, including GrabExpress, GrabFood, and other services,\nhas experienced quite significant increases,\u201d Widyastuti said.<\/p>\n<p>At the same time, driver partner availability is also affected by\nseveral external factors, including extreme rainy weather conditions\nthat have caused flooding on several road sections, as well as traffic\ncongestion that is higher than usual.<\/p>\n<p>Currently, Grab\u2019s operational team is undertaking various measures to\nrestabilise driver partner availability and maintain service\nquality.<\/p>\n<p>\u201cGrab\u2019s operational team is implementing various steps to restabilise\ndriver partner availability and maintain service quality, including\nthrough various operational adjustments to ensure balance between\nservice demand and Driver Partner availability in the field,\u201d Widyastuti\nsaid.<\/p>\n<p>This situation has caused some workers who depend on online\ntransportation to wait longer for their commute home or to order food\ndelivery services approaching the time for breaking fast.<\/p>\n<p>On the other hand, various speculations have emerged regarding the\ncause of the situation. Some users believe that increasingly heavy\ncongestion discourages drivers from accepting orders due to increased\nfuel consumption and longer travel times. Others cite additional factors\nsuch as customer ratings becoming a consideration for drivers in\naccepting orders.<\/p>\n<p>Grab stated that it will continue to monitor the situation and make\noperational adjustments so that services for users, merchants, and\ndriver partners can return to operating more optimally, particularly\napproaching the Ramadhan and Eid al-Fitr periods when service demand\ntypically increases.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/grab-reveals-causes-of-ride-hailing-crisis-during-ramadhan-1773237122",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}