{
    "success": true,
    "data": {
        "id": 1829740,
        "msgid": "gojek-imposes-rp3-000-cancellation-fee-for-gocar-here-are-the-full-rules-1782719514",
        "date": "2026-06-29 14:30:00",
        "title": "Gojek Imposes Rp3,000 Cancellation Fee for GoCar, Here Are the Full Rules",
        "author": "",
        "source": "VIVA",
        "tags": "berita",
        "topic": "Business",
        "summary": "Gojek has introduced a Rp3,000 cancellation fee for its GoCar service, effective in several major Indonesian cities. The policy aims to compensate drivers for time and distance incurred during cancelled bookings. Customers are granted a one-time waiver before the fee is enforced on subsequent cancellations.",
        "content": "<p>Gojek Indonesia has begun imposing a cancellation fee of Rp3,000 for\nits GoCar service. This policy does not apply to GoCar Instan and GoCar\nRental services. The new rule has been implemented gradually since 3\nFebruary in several cities, including Bali, Surabaya, Yogyakarta, Medan,\nBandung, and Makassar. The company stated that the scheme will be\nevaluated periodically before being rolled out to other cities.<\/p>\n<p>According to an official statement, the cancellation fee is charged\nto customers under the following conditions: when a customer cancels\nafter the driver has arrived at the pick-up point, or after the driver\nhas travelled more than 1 kilometre towards the pick-up point, or when 7\nminutes have passed since the customer was assigned a driver and the\ndriver is en route. The fee also applies if the driver cancels after\nwaiting at the pick-up point for 10 minutes or more.<\/p>\n<p>The entire fee is paid to the driver partner as compensation for\ntheir waiting time and journey. Payment is made cashlessly via GoPay,\ncard, or e-wallet. If the customer uses cash, the system will record the\noutstanding fee to be settled before the next booking. Customers will\nnot be charged if the driver cancels outside the specified conditions,\narrives at a location different from the one shown in the application,\nor if the cancellation occurs outside the stipulated rules. Customers\nwho believe they have been wrongly charged can file a report through the\nhelp page on the Gojek application. A waiver is granted for the first\ncancellation, with the fee only applied to subsequent cancellations in\naccordance with the terms.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/gojek-imposes-rp3-000-cancellation-fee-for-gocar-here-are-the-full-rules-1782719514",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}