Jakarta (ANTARA) - Gen Z is becoming a growing group of passengers at\nPT Kereta Api Indonesia (KAI) because trains are seen as an\nenvironmentally friendly transport option to support future\nsustainability, based on usage trends from 2025 through the first\nquarter of 2026.<\/p>\n
\u201cYoung people who ride the train already talk about sustainability.\nWe are also capturing this by implementing several measures at KAI, such\nas listing the carbon footprint on tickets, so they know their\ncontribution to reducing pollution,\u201d said Anne Purba, Vice President\nCorporate Communications of KAI, in an interview quoted on\nWednesday.<\/p>\n
The trend is reflected in a survey conducted by ANTARA News Agency\nduring the 2026 Eid period. The survey results show KAI\u2019s new passengers\ncontinue to increase and are dominated by the productive-age group, who\nregard sustainability as the main reason for using trains.<\/p>\n
KAI projects passenger growth of 6\u20138 percent. However, some services\nhave grown above targets, including long-distance trains and local\ntrains which rose by more than 15 percent, and LRT and KRL which grew\nabove 10 percent.<\/p>\n
\u201cThese potentials mean KAI must prepare short- and long-term\ninvestments over the next five years because we see growth continuing to\nrise,\u201d Anne said.<\/p>\n
Anne explained that all KAI service development is based on customer\ninput managed through the Customer Licence Management system, integrated\nwith ticket data and Dukcapil population data.<\/p>\n
In the five years up to mid-March 2025, KAI received around 12.6\nmillion customer inputs which were then translated into various\nservice-improvement programmes.<\/p>\n
Besides improving basic services, KAI has also invested in analytical\nCCTV systems to address cases of sexual harassment on public\ntransport.<\/p>\n
Of the 12.6 million customer inputs in a year, there were about 50\nreports of sexual harassment. Although the number is small\nproportionally, Anne regards the impact as very large on public trust in\nusing public transport.<\/p>\n
Going forward, KAI plans to develop several services, including\nelectrification of the KRL lines towards Karawang and Merak,\nreactivation of old rail lines, and intermodal integration with\nTransJakarta and ride-hailing services.<\/p>\n
Anne also mentioned KAI\u2019s ambition to become a world-class operator,\nincluding the possibility of operating trains in other countries, given\nIndonesia is now the only ASEAN country with high-speed trains operated\n100 per cent by Indonesian train drivers.<\/p>\n
\u201cTo the Indonesian public, our customers, know that riding the train\nis your step to save Indonesia\u2019s future from pollution. Do not forget to\nride the train to anywhere and leave your carbon footprint so that we\ncan see our contribution to saving Indonesia\u2019s future,\u201d Anne said.<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/gen-z-chooses-trains-to-support-sustainable-transport-1779545870", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }