Garuda's policy, baby under three<\/p>\n
I am writing in complaint of a Garuda policy as presented to
\nme on my return trip to Jakarta from Denpasar on Dec. 1. 1995.
\nWhen I checked in to my flight GA 665 on Dec. 1 with my
\ntwo-month-old son, Joseph Azar, and my mother, a Garuda employee
\nasked me the age of Joseph. I told him two months. He asked if I
\nhad a doctor's letter stating his fitness for travel. I
\nresponded, "no." He said that in order for Joseph to fly on
\nGaruda to Jakarta he needed a letter from my doctor stating that
\nJoseph, being under three months of age, was healthy to travel.<\/p>\n
I was extremely surprised because at Soekarno-Hatta airport in
\nJakarta just five days earlier I was never asked for such letter.
\nIn fact, I had previously traveled with Joseph on two
\ninternational trips on Singapore Airlines, once when he was just
\nten days old (he was delivered in Singapore and my husband and I
\nwere returning to our home in Jakarta) and again to Singapore for
\ndoctors' visits when he was six weeks old. On neither of those
\ntwo occasions were we asked for such a letter.<\/p>\n
After arguing with a Garuda employee for nearly an hour and
\nrepeatedly asking for a copy of this written policy stating that
\nbecause my son was under three months of age I needed a travel
\nletter from our doctor, I was told that I could not board the
\nunless I signed a letter freeing Garuda Airlines from all
\nresponsibility for Joseph's health on the airplane in case he
\ndied enroute to Jakarta. Of course, initially they could not
\nprovide me a copy of this Declaration written in English and
\nfinally found one as the plane was ready to take off and I was
\nstanding at the gate with my boarding passes in hand.<\/p>\n
I signed this Declaration under protest -- the quality of the
\nEnglish was atrocious and illogical, but seeing that my mother
\nhad to return to Jakarta to board an international flight the
\nnext day for her return to the United States, I signed the
\nDeclaration.<\/p>\n
My complaints are twofold, one that I was never given a copy
\nof the rule and two that I was not told about this rule in
\nJakarta, before I traveled to Denpasar. I asked the employee to
\nsend me a copy of this rule to my house in Jakarta, but I have
\nnot received it yet. Rather bizarrely, I did however receive a
\nChristmas card from him.<\/p>\n
Could Garuda please explain itself ?<\/p>\n
MRS. MARY-ALICE GILLOGLY<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/garudas-policy-baby-under-three-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }