Fraudulent hotel<\/p>\n
I made reservations for my family several months ago at the
\nSafari Garden Hotel in Puncak. I requested a suite with two
\nrooms, one for my husband and myself and another for our daughter
\nand her friend. Sri (Jakarta 769-1071) and Sri (Puncak 253000)
\nconfirmed the availability of Singa 2 at Rp 80,000 per night (as
\nlisted in the current rate sheet).<\/p>\n
Safari Garden Hotel's brochure states that all rooms have hot
\nwater and, by virtue that they state televisions are in all
\nrooms, one might expect that all rooms have electricity. This is
\nnot the case. We checked in on Monday, Dec. 19, 1994 to find most
\nlamps not working and no water at all on one floor. Toilet sheets
\nwere missing, and generally the rooms were substandard. We were
\nshown numerous other rooms including Duyung(s) where floors were
\nflooded, lamps did not work and animal feces were on the beds.
\nThe staff brushed the feces onto the floor and declared the
\nsheets clean.<\/p>\n
We proceeded to Zebra(s) where the first room we looked at had
\nno electricity at all. We stayed in the second because it was now
\npast midnight and the two small children were quite tired. None
\nof the rooms we inspected vaguely resembled the nicely furnished
\nrooms in the brochure. The front desk manager agreed that the
\nrate for our Zebra room (listed at Rp 110,000 in the current rate
\nsheet) would be provided to us at the same rate quoted for our
\noriginal room.<\/p>\n
The room boy gave us breakfast \"chit's\" and warned us that
\nbreakfast was only served from 7 a.m. to 9 a.m. The next morning
\nwe arrived for our \"included breakfast buffet\" at 8.15 a.m. --
\nand lo, habis! Breakfast was over. We ordered nasi goreng from
\nthe menu (which is what we were told was on the buffet) but the
\nchits were no good when ordering from the menu even though they
\nremoved the buffet early.<\/p>\n
My husband went to the front desk to check out. The Zebra room
\npromised at RP 80,000, due to the staff's errors and the poor
\ncondition of a dozen rooms, was now Rp 160,000 for our family.
\nThat was double the promised rate and 50 percent higher than
\ntheir published rate.<\/p>\n
No amount of reasoning did any good and the front desk staff
\nwould not return my husband's passport until he paid the
\noutrageously fraudulent higher rate. And yes, we were required to
\npay for our \"included\" breakfast in addition to the theft at the
\nfront desk. When I requested the address of the owner of the
\nhotel, several employees refused to provide it. This renders it
\nimpossible to inform him of the problems at the hotel in any
\nother way than an open letter to The Jakarta Post.<\/p>\n
RUTH E. DAVIS<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/fraudulent-hotel-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }