Flying with British Airways<\/p>\n
I flew to London's Heathrow Airport, together with 12 other
\nBritish Council Chevening scholars, via Hong Kong on Sept. 16,
\n2002, with British Airways 026.<\/p>\n
I had to fly with Cathay Pacific to Hong Kong and we were told
\nthat, as students, we were allowed to carry up to 35 kilograms.
\nBut at Cengkareng Airport, Cathay insisted that BA did not inform
\nit of this weight allowance, and many of us had to unpack our
\nsuitcases.<\/p>\n
Due to technical problems before we took off in Hong Kong, all
\nthe passengers had to remain seated on board the plane for three
\nhours without any explanation about what was happening, and also
\nwithout any refreshments or entertainment. Only after two hours
\ndid they serve soft drinks and snacks, which was already too late
\nfor some of us who had digestion problems.<\/p>\n
As a result, our arrival was delayed for three hours. Due to
\nthe large number of international students arriving at Heathrow
\non Sept. 17, we were stranded at the immigration and health
\ncontrol for more than five hours before we could collect our
\nluggage. When I finally found the conveyor belt, my big suitcase
\nwith all my clothes, books and other necessary items was missing.<\/p>\n
I reported the matter to the customer service counter in
\nHeathrow and was given a form to fill out, and they promised to
\ndeliver my luggage to my school within 24 hours.<\/p>\n
But what upset me was the fact that British Airways did not
\ntry to keep me informed about the status of my luggage. I had to
\nspend much money just trying to get information about my lost
\nluggage, on top of the time and money I was spending starting a
\nnew life as a student in a new country.<\/p>\n
I called BA Indonesia and Cathay Pacific Indonesia as well,
\nbut none of them showed any sign of concern and my luggage was
\nnowhere to be found. The luggage did not turn up until 10 days
\nlater. I called BA again, and they asked me to submit a claim
\nform and promised to get back to me in four or six weeks time.
\nShame on you BA!<\/p>\n
FARAH SOFA<\/p>\n
Norwich, UK<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/flying-with-british-airways-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }