{
    "success": true,
    "data": {
        "id": 1706979,
        "msgid": "fatal-krl-and-argo-bromo-collision-in-bekasi-leads-to-100-refunds-for-154-tickets-in-daop-3-cirebon-1777402271",
        "date": "2026-04-29 01:30:34",
        "title": "Fatal KRL and Argo Bromo Collision in Bekasi Leads to 100% Refunds for 154 Tickets in Daop 3 Cirebon",
        "author": "Karta Raharja Ucu",
        "source": "REPUBLIKA",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "Following a deadly collision between a KRL commuter train and the Argo Bromo long-distance train at Bekasi Timur Station, PT KAI has processed full refunds (excluding booking fees) for 154 tickets in the Daop 3 Cirebon area, with affected passengers having until seven days after their scheduled departure to apply. The incident, which claimed 15 lives and injured 88 others, has caused ongoing delays in the region as the upstream track undergoes intensive evacuation, while the downstream line has reopened. PT KAI is coordinating with authorities for investigation and support services, emphasising safety and providing information centres at key stations to assist families and passengers.",
        "content": "<p>PT KAI continues efforts to address the impacts of the incident at\nBekasi Timur Station. Hundreds of passengers have chosen to cancel\ntickets they had already purchased. Manager of Public Relations for Daop\n3 Cirebon, Muhibbuddin, stated that as of Tuesday (28\/4) at 17:00 WIB,\n154 long-distance train tickets had been refunded by passengers in the\nDaop 3 Cirebon area, covering Cirebon, Cirebon Prujakan, Jatibarang,\nHaurgeulis, and Brebes stations. Muhibbuddin explained that KAI is\nimplementing a 100% ticket fee refund (excluding booking fees) for\ncustomers affected by delays, route changes, or trip cancellations. The\napplication deadline is seven days from the scheduled departure date on\nthe ticket, with fund disbursement aimed to be completed within a\nmaximum of 1 x 24 hours after cancellation. Additionally, full baggage\nfee refunds are provided if customers do not travel. \u201cKAI provides a\n100% ticket fee refund excluding booking fees for affected customers. We\nensure the entire process is easily accessible through various service\nchannels,\u201d said Muhibbuddin on Tuesday (28\/4\/2026). In detail, refunds\nare given to customers cancelling trips due to delays, postponements of\nmore than one hour, route changes, or those opting not to use\nreplacement trains or onward transport modes. The policy also covers\nreturn tickets, connecting tickets, and KAI Group services under one\nbooking code that are affected. Muhibbuddin explained that on 28 April\n2026 at 01:04 WIB, the downstream Bekasi\u2013Tambun line had been\nsuccessfully opened and could be traversed. However, the upstream line\nis still undergoing intensive evacuation, impacting schedules in the\nDaop 3 Cirebon area. \u201cCurrently, train services in the Daop 3 Cirebon\narea are still experiencing delays in line with operational\nnormalisation efforts. We apologise for this inconvenience and continue\nto strive to accelerate track recovery while prioritising safety\naspects,\u201d he added. Based on data up to 13:26 WIB, there were 15\nfatalities (evacuated to RS Polri Kramat Jati) and 88 injured victims\ncurrently receiving medical treatment. KAI fully entrusts the\ninvestigation of the accident\u2019s cause to the National Transportation\nSafety Committee (KNKT). KAI has also prepared an Information Post at\nBekasi Timur Station to help families obtain information about\npassengers. Medical teams, Basarnas, KAI, TNI, and Polri are working\ntogether in a coordinated manner on-site to ensure every victim receives\nthe best assistance. The Information Post will be available for 14 days\nat Gambir Station and Bekasi Timur Station. All handling is followed up\nthrough the posts, including services for affected long-distance train\ncustomers. For further information: Call Centre 121 or WhatsApp\n0811-2223-3121. \u201cWe extend our deepest condolences to the victims and\nthe bereaved families. We also apologise for the inconvenience\nexperienced by customers in this situation,\u201d stated Muhibbuddin.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/fatal-krl-and-argo-bromo-collision-in-bekasi-leads-to-100-refunds-for-154-tickets-in-daop-3-cirebon-1777402271",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}