Fasten your seat belts<\/p>\n
Allow me to complain about the discomfort and security in a
\nLion Air flight from Makassar-Denpasar on board JT 0741 on July
\n10 (flight time at 9:53 Central Indonesia Standard Time).<\/p>\n
My ticket was No. 99077718672681 and my seat was No. 37 E.<\/p>\n
The check-in was crowded because one counter was used for two
\ndestinations (Denpasar and Manado) while only one scale was used.<\/p>\n
I came about one and a-half hours ahead of my schedule but had
\nto waste most of this time as I did not get my boarding pass
\nuntil 15 minutes prior to my flight<\/p>\n
I was the last to board the plane. I was given a seat that I
\ndisliked but I had to take it as there was no other choice. The
\nseat belt was broken and could not be used.<\/p>\n
I complained right away about my seat belt to the air-hostess
\non duty, Ms P, just before the airplane door was closed. She
\nreported my complaint to the technical crew in charge
\nimmediately, but the problem remained unsolved.<\/p>\n
Ms P later demonstrated safety and emergency procedures to the
\npassengers in accordance with the International Safety Regulation
\nstandards in civil aviation but this regulation, unfortunately,
\ndid not apply to me.<\/p>\n
When the safety demo was over, I complained about my seat belt
\nagain for the second time and got the reply that they would find
\nme another seat. Unfortunately, as it was perhaps very close to
\ntake-off time, the air-hostesses took their seats and I was left
\nin mine, one with a high risk in the absence of a security
\nguarantee.<\/p>\n
After the seat belt light switched off, I, for the third
\ntime, went up to one of the air-hostesses and complained about my
\nseat. To my astonishment, she lightly inquired why I had not
\ncomplained about this earlier. I wondered whether the air crew of
\nLion Air knew their job descriptions well.<\/p>\n
Whether or not I complained about my seat, it should have been
\ncompulsory for the air crew concerned to check every passenger
\nbefore takeoff and landing.<\/p>\n
Only after my problem turned into a slightly noisy argument
\nwith several passengers around me watching, was I moved to seat
\n7B. I have to mention here that despite this new seat, I remained
\nuncomfortable throughout the flight until the plane landed safely
\nin Denpasar.<\/p>\n
When all other passengers had left the plane, I complained
\nabout this matter to Filemon, the flight's captain. We both
\nchecked seat 37E. This was followed by all the air crew admitting
\ntheir mistake and tendering their greatest apologies to me for
\nthis inconvenience.<\/p>\n
Until now I have not received any formal response from Lion
\nAir about this matter. As nothing untoward happened to me during
\nthis particular flight, I believe it is simply a matter of case-
\nclosed for Lion Air.<\/p>\n
JIMMY TURANGAN
\nJakarta<\/p>",
"url": "https:\/\/jawawa.id\/newsitem\/fasten-your-seat-belts-1447893297",
"image": ""
},
"sponsor": "Okusi Associates",
"sponsor_url": "https:\/\/okusiassociates.com"
}