Excelcomindo's service<\/p>\n
I have found Excelcomindo's short message service (SMS) very
\nbeneficial. As mentioned in the ads, customers can send 10 free
\nmessages per day. Unfortunately they don't mention that the 10
\nfree messages include failed ones.<\/p>\n
On Jan. 27, 2001 I experienced some inconvenience of having
\nsome of my messages fail. Therefore, I kept trying to re-send my
\nfailed messages. But since Jan. 28 I haven't been able to send
\nany more. So I called the customer service on Jan. 29 at about 5
\np.m. and was answered by Ms. Widya. She said that I had sent more
\nthan ten messages. As a result, I was not able to send any more
\nmessages, yet my prepaid card is valid until Feb. 27. I am
\nabsolutely sure that if the company honestly checks its data, it
\nwould find that I had sent less than 10 successful messages.<\/p>\n
What I wasn't aware of is that Excelcomindo counts every
\nfailed message, which I find very unfair and illogical. Firstly
\nbecause the failed messages are really not the customer's fault.
\nSecondly, I am absolutely certain that no customers has ever been
\ninformed about this until the time they file a complaint.<\/p>\n
What I expect is the company to inform its customers about
\nthis policy. Since it has not been made known publicly the
\ncompany should be considered as concealing information.
\nConsequently, customers have to buy a new voucher even though
\nthey still have credit in the card to make phone calls.<\/p>\n
I would like the company to provide a satisfactory solution to
\nthis problem.<\/p>\n
DEVINA MARISKOVA<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/excelcomindos-service-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }