Excelcom rip off<\/p>\n
I am the holder of a Pro XL account for a mobile phone; the
\namount of each monthly invoice for this service is automatically
\ndebited from my Visa card account. In March I was in England on
\nbusiness and of course used the phone while I was there.<\/p>\n
When I returned to Jakarta and received the account for the
\nmonth of March it was recorded that there was a charge of Rp
\n739,094 for one call allegedly made by me to Indonesia for a
\n32:38 minute duration. But the call was allegedly made to the
\nnumber of the office of my apartment block at 2:24 on a Sunday
\nmorning which would have been 7:24 Saturday evening, UK time.<\/p>\n
I did not make this call and complained to ProXL who said that
\nthey had checked with their UK counterpart and the call was made.
\nOn the other hand I checked with my apartment owners and the
\nnumber which allegedly called by me is their office number, but
\non that date it was closed at 12 noon on Saturdays. The office
\nnumber does not have an answering machine and, naturally, if
\ncalled, would have been unanswered at that time in the morning. A
\nmatter of common sense.<\/p>\n
But ProXL flatly said that the charge had to be paid. Where is
\nProXL's common sense and logic?<\/p>\n
For me to change the number which I have used for years is a
\ndisaster as it would mean that I have to print new business
\ncards, stationary etc.<\/p>\n
DAMERIA ULIBASA SITORUS<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/excelcom-rip-off-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }