Ericsson must be more prudent<\/p>\n
Recently, I took my defective T39, purchased in Indonesia, and
\nstill under warranty, to Global on Jl. Arteri, Pondok Indah, an
\nEricsson Authorized Service Center. They checked and told me the
\nphone was defective and they could not repair it, and they would
\nhave to give me a replacement, but would have to use my scratched
\nflip and my old antenna for the new replacement phone. I told
\nthem that was fine. I also told them if they had to replace the
\nwhole thing, I wanted either the same off-white color, or black,
\nbut not purple.<\/p>\n
They loaned me a T28, which did not work most of the time. All
\nI could get was SOS calls only, even when my wife's phone worked
\nfine, both using Satelindo postpaid SIM cards.<\/p>\n
I was told it would take three weeks for the replacement. It
\nseems they had three other T39s awaiting replacement and those
\nhad been there for three weeks. I told them it was not
\nacceptable.<\/p>\n
I spoke to someone called Ika, and told her I needed a phone
\nfor my use, and it was not right that they held my phone for
\nthree weeks, and asked for an earlier replacement. She promised
\nto call me back. She didn't. I finally got Ika on the 14th.<\/p>\n
She told me if I was not happy with Global, I should take the
\nphone to another service center in Roxy Mas. When I asked if I
\ncould get a replacement faster at Roxy Mas, I was told she didn't
\nknow and I could try.<\/p>\n
I told her I had no problem with Global, my problem was with
\nwhy it took so long for Ericsson to replace the defective phone,
\nespecially since it was still under warranty. She told me it was
\n\"company policy\". I then asked to speak to her manager. She told
\nme I could not. I asked for the phone number of their main
\noffice. She could not give me that either, all the time citing
\n\"company pol1icy\".<\/p>\n
I then wrote to Ericsson in Sweden that evening to complain,
\nand I got a reply the next morning that \"Your question has been
\nforwarded to the SonyEricsson help desk for your country. They
\nwill contact you promptly.\"<\/p>\n
Nobody contacted me. Finally they replaced my mobile phone,
\nbut it was a purple. I had no choice but to accept it.<\/p>\n
The fact is that if you check the market, you will find that
\nthe purple sells for a lower price than the other colors.<\/p>\n
Ericsson's Customer Care really does not care about the
\ncustomer. Is it a wonder they're losing money?<\/p>\n
H.S. NARULA, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/ericsson-must-be-more-prudent-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }