{
    "success": true,
    "data": {
        "id": 1667804,
        "msgid": "emphasising-transparency-and-immigration-system-improvements-commission-xiii-of-the-dpr-urges-evaluation-of-1775746265",
        "date": "2026-04-09 20:40:00",
        "title": "Emphasising Transparency and Immigration System Improvements, Commission XIII of the DPR Urges Evaluation of SDUWHV",
        "author": "Putri Yuliani",
        "source": "MEDIA_INDONESIA",
        "tags": "",
        "topic": "Regulation",
        "summary": "Commission XIII of the Indonesian House of Representatives, led by Deputy Chair Dewi Asmara, has called for a comprehensive evaluation of the Support Letter service for Work and Holiday Visa (SDUWHV) following technical issues like system downtime during quota openings that disadvantaged applicants. The commission highlighted the need for internal introspection within the Directorate General of Immigration, including better standard operating procedures, reduced reliance on third-party vendors, and integration with the national Electronic-Based Government System (SPBE) to enhance public service efficiency. Additionally, they urged the Ombudsman to complete an audit by 30 April 2026 to ensure transparency for the 5,334 affected applicants and address potential maladministration.",
        "content": "<p>Deputy Chair of Commission XIII of the Indonesian House of\nRepresentatives, Dewi Asmara, is pushing for a thorough evaluation of\nthe Support Letter service for Work and Holiday Visa (SDUWHV) issued by\nthe Directorate General of Immigration, following various technical\nobstacles in the application process. During a Hearing Meeting (RDP)\nattended by the Ombudsman of the Republic of Indonesia and\nrepresentatives of registrants, Dewi highlighted the issue of system\ndowntime during quota openings, which was deemed detrimental to the\npublic. She emphasised that the evaluation should not be limited to\nthird parties or vendors but must serve as internal introspection for\nImmigration, including improvements to standard operating procedures\n(SOP) for system maintenance. \u201cWe hope that Immigration reduces its\ndependence on third parties by organising a dedicated work unit\nresponsible for the maintenance and sustainable development of the\nsystem,\u201d Dewi stated, as quoted from a written statement received on\nThursday (9\/4). Furthermore, Dewi pointed out the lack of integration of\nthe SDUWHV service into the National Electronic-Based Government System\nArchitecture (SPBE). She assessed that the digitalisation of public\nservices should facilitate the public, not create obstacles such as\nmanual and repetitive document upload processes. The meeting also\ndiscussed the status of 5,334 applicants who secured quotas after the\nsystem disruption. With notes from the National Cyber and Crypto Agency\nregarding the suboptimal system logs, Dewi stressed the importance of\ntransparency to avoid negative speculation. \u201cTo dispel negative\nallegations and ensure that these 5,334 names are purely affected by the\ndowntime, Commission XIII urges the Ombudsman of Indonesia to complete\nthe audit of the SDUWHV implementation no later than 30 April 2026 as\nevaluation material,\u201d she asserted. Further, Dewi also requested the\nMinister of Immigration and Community Empowerment through the Director\nGeneral of Immigration to immediately evaluate the performance of\nofficers in the Directorate of Visas and Travel Documents as well as the\nDirectorate of Immigration Information Technology, which are suspected\nof maladministration. Through this forum, Commission XIII of the\nIndonesian House of Representatives hopes that improvements in\ninformation technology governance within Immigration can be quickly\nrealised, making services to the public more fair, transparent, and\naccountable.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/emphasising-transparency-and-immigration-system-improvements-commission-xiii-of-the-dpr-urges-evaluation-of-1775746265",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}