{
    "success": true,
    "data": {
        "id": 1092263,
        "msgid": "drivers-license-not-valid-at-citibank-1447893297",
        "date": "2001-03-02 00:00:00",
        "title": "Driver's license not valid at Citibank",
        "author": null,
        "source": "JP",
        "tags": null,
        "topic": null,
        "summary": "Driver's license not valid at Citibank On Feb. 23, at about 2:20 p.m. I wanted to cash a check at Citibank's Prince Sudirman branch, but the teller refused because I could only show my driver's license. Only a resident identity card (KTP) or passport are acceptable. When I asked since when and where is it written (I could see no sign\/announcement) she said it was an internal memo. After having to argue and wait for more than 30 minutes (I still had to take the cash to another bank before 3 p.m.",
        "content": "<p>Driver's license not valid at Citibank<\/p>\n<p>On Feb. 23, at about 2:20 p.m. I wanted to cash a check at<br>\nCitibank's Prince Sudirman branch, but the teller refused because<br>\nI could only show my driver's license. Only a resident identity<br>\ncard (KTP) or passport are acceptable.<\/p>\n<p>When I asked since when and where is it written (I could see<br>\nno sign\/announcement) she said it was an internal memo. After<br>\nhaving to argue and wait for more than 30 minutes (I still had to<br>\ntake the cash to another bank before 3 p.m. closing time) with<br>\nthree different people, ending with Ms. Indra Pramnesti of<br>\nCustomer Relations, I could get the cash with the understanding<br>\nthat next time I will need a KTP or passport.<\/p>\n<p>Doesn't Citibank trust a valid document issued by the Police<br>\nanymore? The main purpose of having to show ID should only be for<br>\nverification that the person cashing the check is indeed the<br>\nperson named, or whoever the person is, if it is a cash check.<br>\nOnce the ID is verified the bank should pay. Where is your<br>\n\"excellence in service\", Citibank?<\/p>\n<p>M. RASYID G.<\/p>\n<p>Jakarta<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/drivers-license-not-valid-at-citibank-1447893297",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}