{
    "success": true,
    "data": {
        "id": 1759553,
        "msgid": "dpr-haj-oversight-team-receives-numerous-complaints-during-pilgrims-hotel-visit-1779531613",
        "date": "2026-05-23 12:48:18",
        "title": "DPR Haj Oversight Team Receives Numerous Complaints During Pilgrims' Hotel Visit",
        "author": "",
        "source": "CNN_ID",
        "tags": "",
        "topic": "Politics",
        "summary": "During a visit to a pilgrims' hotel, the DPR Haj Oversight Team heard several complaints about Hajj arrangements. Pilgrims cited slow lifts, limited laundry capacity, and weak Wi\u2011Fi, while generally praising food variety and 24-hour transport access to Masjid al-Haram. The team pledged to relay the concerns to the Hajj Ministry and consider remedial steps.",
        "content": "<p>The DPR Haj Oversight Team conducted a visit to a pilgrims\u2019 hotel and\nsubsequently gathered a number of complaints regarding the conduct of\nthe Hajj pilgrimage. One complaint was raised by Sujianto, a pilgrim\nfrom East Java, who complained that the hotel elevator was slow, causing\ngroup movements to be slow when leaving together. Nevertheless, overall\nhotel service, food provision, quantity and the taste of the hotel\u2019s\nfood were considered satisfactory. In response, Bambang Haryo Soekartono\nsaid he would accommodate and convey the pilgrims\u2019 complaints to the\nHajj Ministry. After inspecting the pilgrims\u2019 accommodation, he said\nthat although there were complaints about the elevator, the hotel\nfacilities were generally good. This was reflected in the transport\narrangements that can support pilgrims\u2019 movement to Masjid al-Haram.\n\u201cPublic transport access is easy, 24 hours a day, and it is easy to\nreach Masjid al-Haram or return to their accommodation at any time. It\u2019s\n24 hours at all times. So this, and earlier we could see buses from\nopposite directions always stopping at their lodging,\u201d he said.\nRegarding food, Bambang said what was provided to the Hajj pilgrims was\nplentiful, including rice, side dishes and fruit. \u201cSide dishes, from\nchicken, eggs, fish, are plentiful. Vegetables and so on, including\nfruit. This fruit includes apples, this and that, and others. So this is\nproof that the service is good. They did complain about the taste,\nthough,\u201d he added. Other complaints were also received by fellow Haj\nOversight Team member Dewi Asmara. Dewi said based on information from\nthe pilgrims, the hotel\u2019s laundry facilities were quite limited. Of the\n2,000 pilgrims she surveyed, there were only seven washing machines.\n\u201cThis is something that indeed needs to be considered,\u201d she said.\nAnother complaint concerned the Wi\u2011Fi signal. Dewi said many pilgrims\ncomplained about slow Wi\u2011Fi at the hotel, as they needed the signal to\ncommunicate with family in Indonesia. \u201cNot only that, there are\ncomplaints about luggage\u2014the suitcases are damaged or torn. They want to\nbuy replacements, but they are not allowed. This is because they are\nstill awaiting onward transport, which is being handled by the airline,\u201d\nshe said.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/dpr-haj-oversight-team-receives-numerous-complaints-during-pilgrims-hotel-visit-1779531613",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}