{
    "success": true,
    "data": {
        "id": 1634565,
        "msgid": "dont-panic-whoosh-passengers-who-miss-their-train-can-reschedule-for-free-here-are-the-conditions-1774439488",
        "date": "2026-03-25 18:15:00",
        "title": "Don't Panic! Whoosh Passengers Who Miss Their Train Can Reschedule for Free \u2013 Here Are the Conditions",
        "author": "Gana Buana",
        "source": "MEDIA_INDONESIA",
        "tags": "",
        "topic": "Infrastructure",
        "summary": "PT Kereta Cepat Indonesia China (KCIC) has introduced a passenger-friendly policy allowing those who miss their Whoosh high-speed train due to late gate arrival to reschedule without additional fees, provided they claim within 15 minutes of departure. This measure aims to ease anxieties amid the high volume of Lebaran 2026 travellers, with free rescheduling to the next available slot on the same day or a 25% discount for a different day if seats are sold out. The policy underscores KCIC's commitment to punctuality while accommodating the surge in multimodal transport use during the holiday period.",
        "content": "<p>The dynamics of Eid al-Fitr 2026 homecoming and return flows at\nWhoosh high-speed train stations are often marked by incidents of\npassengers missing their trains. In response, PT Kereta Cepat Indonesia\nChina (KCIC) assures that tickets for late passengers do not\nautomatically expire but can be rescheduled without additional\ncosts.<\/p>\n<p>KCIC Corporate Communication Manager, Emir Monti, emphasised that\npassengers who fail to board due to gate closure will be directed\nstraight to the ticket counter staff. This policy is implemented to\nprovide peace of mind amid the high volume of homecomers this year.<\/p>\n<p>\u201cWe direct passengers to the counter for rescheduling. The ticket\ndoes not expire and can be moved to the next schedule as long as\navailability remains,\u201d said Emir at the KCIC Station, East Jakarta, on\nWednesday (25\/3).<\/p>\n<p>However, there are rules to follow. Emir explained that claims for\nschedule changes apply only up to a maximum of 15 minutes after the\ndeparture time stated on the ticket. If this time limit is exceeded, a\ndifferent procedure will apply.<\/p>\n<p>For the first schedule change, passengers will not be charged any\nfees, meaning it is free. The challenge arises if all seats on the same\nday are already fully booked (sold out), given the high public interest\nduring the Lebaran 2026 period.<\/p>\n<p>\u201cIf not available on the same day, it can be rescheduled to another\nday with a 25 percent deduction in accordance with the applicable\npolicy,\u201d added Emir.<\/p>\n<p>KCIC reminds that operational procedures are still enforced strictly.\nDeparture gates will close exactly 5 minutes before the train\u2019s\nscheduled departure. This firmness is to maintain the punctuality of the\nhigh-speed train journey, which is Whoosh\u2019s main advantage.<\/p>\n<p>Emir urged homecomers to calculate travel time to the station to\navoid getting stuck in the usual congestion during the Lebaran period.\n\u201cTime discipline is key to ensuring a comfortable and smooth high-speed\ntrain journey,\u201d he concluded.<\/p>\n<p>Data shows that this year\u2019s homecoming movement has increased, with a\ntotal of 9.04 million passengers and a strengthening trend in multimodal\ntransport usage.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/dont-panic-whoosh-passengers-who-miss-their-train-can-reschedule-for-free-here-are-the-conditions-1774439488",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}