Dollar episode<\/p>\n
I decided to close my BALIDOLAR account with Bank Bali's
\nPondok Indah branch on Feb. 17, 1999. After the usual deductions,
\nthe final figure I was to be paid was US$190.57. The bank staff
\ninformed me that they were not in a position to pay me my due
\nsince they did not have dollar bills in less than $100
\ndenominations. I made a counteroffer to them by saying that I was
\nwilling to forego the loose change and would give them a $10 bill
\nso that they could pay me $200 to square off the account.<\/p>\n
The strange answer was, \"Bookkeeping practice does not allow
\nus to do this!\"<\/p>\n
The bank's intention was to partly pay me in rupiah, so it was
\nwilling to offer a $100 bill and the balance in rupiah converted
\nat the bank's exchange rate. After I made some noise, the staff
\nagreed to pay the full amount but brought in another clause which
\nuntil then had not being exercised. I would now have to pay an
\nadditional 3 percent on the total amount, a charge the bank
\nlevies in case a customer wants his money in U.S. dollars.<\/p>\n
I agreed to take this option, but then again came the question
\nof the smaller denominations not being available. Finally, I
\nrelented due to paucity of time and the amount involved being too
\nsmall to fight for. All along, I asked to see the manager, who
\nrefused to come out and hear my contention.<\/p>\n
In conclusion, the positive side of this episode is that I am
\nfinally detached from this unprofessional bank. I would
\nappreciate if the bank's PR or any other department did not waste
\nits time in clarifying this episode (or even apologizing).
\nInstead, they can spend that time in doing some introspection and
\nfinding ways and means to improve their services.<\/p>\n
RAHUL KAPUR<\/p>\n
Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/dollar-episode-1447899208", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }