Disgusted by BNI<\/p>\n
We are a foreign-owned company (PMA) with an account at Bank
\nNegara Indonesia (BNI).<\/p>\n
I have been totally disgusted by the actions of a senior
\nmanager (second-in-charge) at the BNI Mataram branch.<\/p>\n
He reported to us that for international incoming transfers,
\nwe were now going to be charged provisi, or a provision, of one
\nrupiah for every Rp 1,000 sent, instead of the standard Rp
\n100,000 that we were previously charged -- no matter what the
\namount.<\/p>\n
As we are a good client of the bank and trust the management,
\nwe fully accepted the \"new fees\" as official and went on with our
\nbusiness.<\/p>\n
Having recently checked our official bank statements and
\nCredit Notes, I noticed that nowhere in them did these new fees
\nappear. There are no official records of these fees anywhere. In
\nfact, what appears is the \"reimbursement\" of the official provisi
\nof Rp 100,000. Therefore, the fees that we were supposed to have
\nbeen charged have been taken out of our regular bank costs.<\/p>\n
But I'm still confused. Where do the Rp 1\/Rp 1000 transfer
\nfees show up? Are they being very nice to us now and not charging
\nus anything for incoming international transfers?<\/p>\n
Having looked deeper into this problem, I was told by one of
\nour staff that occasionally when he goes to the bank to cash one
\nof our checks, the second-in-charge at the BNI Mataram branch
\npersonally calls him aside and takes a portion of the cashed
\ncheck and says, \"this is for the latest transfer that came in\".<\/p>\n
Therefore, there are no official bank transaction fees
\nrecorded, as the \"fees\" are literally being taken in bank notes
\nright out of our hands and not being recorded in the account.<\/p>\n
After having enquired the BNI main office in Jakarta regarding
\nthe above, I was told that there are no such fees, that the
\namount seemed excessive and that they would enquire into the
\nmatter.<\/p>\n
However, the person on the phone didn't seem too interested in
\nour story and although it has already been several weeks, I still
\nhaven't been contacted by BNI. Not surprised.<\/p>\n
Incidentally, since I telephoned the manager and asked him
\nabout the fees, which he assured me were official, our staff have
\nnot been asked for the cash anymore and now, as before, whenever
\nthere is an incoming transfer into our account our bank
\nstatements show a minus Rp 100,000 for \"transfer fees\".<\/p>\n
FRANCESCO BRUNO, Mataram, West Nusa Tenggara<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/disgusted-by-bni-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }