{
    "success": true,
    "data": {
        "id": 1796742,
        "msgid": "disappointment-over-laptop-purchase-at-tekno-garage-via-akulaku-1781139188",
        "date": "2026-06-11 06:50:59",
        "title": "Disappointment over Laptop Purchase at Tekno Garage via Akulaku",
        "author": "",
        "source": "DETIK",
        "tags": "",
        "topic": "Business",
        "summary": "A customer has filed a complaint after receiving a faulty used laptop from Tekno Garage purchased through the Akulaku platform. Despite the item being sold as new with a one-year warranty and arriving defective within a week, the seller has been unresponsive, and Akulaku is requiring the return of the broken device before processing a refund. The customer is now trapped paying installments for an unusable product.",
        "content": "<p>I placed an order for a laptop with a one-year warranty at Tekno\nGarage through Akulaku on 4 May 2026, and the laptop arrived five days\nafter the order was placed. However, a week later the laptop\nmalfunctioned, and it turned out the device was a used item. I have\nsubmitted a warranty claim to the shop, but there has been no response.\nOn 5 June 2026, I was contacted by Akulaku via telephone, asking me to\nsend the item back first to obtain a receipt number, after which the\nrefund request process can commence. I have already paid the down\npayment and am now required to pay the first instalment, even though the\nlaptop is unusable. I request a solution. Thank you.<\/p>",
        "url": "https:\/\/jawawa.id\/newsitem\/disappointment-over-laptop-purchase-at-tekno-garage-via-akulaku-1781139188",
        "image": ""
    },
    "sponsor": "Okusi Associates",
    "sponsor_url": "https:\/\/okusiassociates.com"
}