Disappointed with Nokia<\/p>\n
I would like to share my experience as a Nokia cellular phone
\nuser. On June 13, my Nokia 3530, which I bought in February of
\nthis year at Ambassador Mall, became defective. One of the
\nproblems was the keypad did not work. I was very surprised at
\nthis turn of events since my Nokia 3550 was quite new, and I
\nrarely use it because I also have another phone, a Nokia 6210.<\/p>\n
Due to my tight schedule, on June 19, it was my husband who
\ntook my Nokia 3530 to the Nokia Professional Center SBCD, the
\nNokia service center in the Sudirman area. When the technician
\nchecked my Nokia 3530, she found that a part of it had rusted.
\nFurthermore, she told my husband that the repairs would be
\ncharged to him, and the cost would depend on the repairs needed.
\nMy husband refused to accept this because my Nokia 3530 was still
\nunder warranty.<\/p>\n
Nevertheless, the technician refused to honor the warranty and
\nstill insisted that the repairs were not covered under the
\nguarantee period. She claimed that the defect was caused by my
\nsweat or some other vague reason. Of course, my husband and I
\nwere very disappointed because we are fanatical Nokia users, and
\nwe were shocked that Nokia would not provide good after-sales
\nservice during the guarantee period, which is one year.<\/p>\n
In addition, it seems that Nokia's products are shoddy, and it
\nmight even be the case that Nokia is selling off secondhand
\nhardware because it is impossible that in four months a new Nokia
\nphone could become defective and rusted. Nokia should be aware
\nthat according to Law No.8\/1999 on consumer protection, consumers
\nhave the right to suitable protection for Nokia's products
\naccording to the length of the guarantee.<\/p>\n
I hope Nokia will swiftly address this issue.<\/p>\n
M.Y.P. ARDIANINGTYAS, Jakarta<\/p>", "url": "https:\/\/jawawa.id\/newsitem\/disappointed-with-nokia-1447893297", "image": "" }, "sponsor": "Okusi Associates", "sponsor_url": "https:\/\/okusiassociates.com" }